Public Safety / Security Officer - PRN

Three Crosses Regional Hospital•Las Cruces, NM

18d

About The Position

Three Crosses Regional Hospital is seeking a Public Safety / Security Officer to help maintain a safe and secure environment for medical staff and employees, patients, and visitors. The officer patrols hospital premises, monitors activity and access points, observes and reports incidents, and helps enforce regulations when medical employees request assistance. The officer responds to emergency situations and drills, including fire drills, disasters, trauma alerts, and emergency response codes. The role requires managing agitated or aggressive patients and visitors through calm judgment, verbal intervention, and de-escalation, while avoiding unnecessary force and abusive language. The incumbent is expected to uphold ethical and moral standards, protect confidentiality, and support the hospital’s mission, vision, and values. This is a PRN position. The officer must be able to work days, nights, weekends, and holidays. A high school diploma and valid driver’s license are required. ICS 100 and ICS 200 certificates are required within 30 days of hire, and International Association for Healthcare Security & Safety certification is required within six months of hire. Three or more years of experience in security, customer service, or a related field within a hospital setting is preferred.

Requirements

High school diploma.
ICS 100 and ICS 200 certificates within 30 days of hire.
International Association for Healthcare Security & Safety certification within six months of hire.
Valid driver’s license.
Ability to work days, nights, weekends, and holidays.
Ability to manage agitated or aggressive patients and visitors using verbal intervention and de-escalation.

Nice To Haves

Three or more years of experience in security, customer service, or a related field within a hospital setting.

Responsibilities

Monitor visitors and assist with the arrival and departure of guests.
Patrol the facility and grounds and monitor activity in and out of the hospital.
Respond to fire drills, internal and external disasters or drills, trauma alerts, emergency response codes, and other emergencies.
Manage verbal or physical aggression using verbal intervention and de-escalation skills, calm judgment, and no unnecessary physical force or abusive language.
Debrief daily with the manager or other security personnel about observations made during rounds.
Secure premises and personnel by patrolling property, monitoring surveillance equipment, and monitoring access points.
Participate in the Emergency Management Plans Response team and respond when necessary.
Maintain confidentiality and discretion when handling private information.
Effectively manage agitated or aggressive patients and visitors.
Attend staff meetings as needed.
Perform other duties as assigned.