Public Safety Responder

University of California, Irvine•Orange, CA

2d•Onsite

About The Position

The UC Irvine Police Department provides public safety and law enforcement services 24 hours a day, seven days a week, for the UCI Irvine campus and properties and the UCI Health Network. The Police Department's Health Division uses a hybrid model that includes Police Officers, Public Safety Ambassadors, Public Safety Responders, Public Safety Supervisors, Security Supervisors, and other professional staff members who work together to safeguard the lives and property of the University and its patients, visitors, faculty, staff, and students at the various UCI sites. Public Safety Responders are frequently the first contact the public may have when seeking assistance or requesting services at any UCI location. They provide information, directions, and general assistance, patrol and respond to calls for service at the various UCI properties, respond to emergencies like disturbances or medical crises, monitor suspicious activity, provide escorts, and assist with the de-escalation of violent situations. In the Health setting, they are a direct patient-facing position often found in the emergency department and various clinical settings. They provide patient, visitor and staff escorts and essentially act as a security and safety presence within the healthcare facilities. Public Safety Responders assist in placing persons in restraints, write reports, and monitor patients as needed. They also staff and monitor security systems, including cameras, monitors and alarms. Public Safety Responders are expected to conduct themselves professionally and ethically while enforcing UCI and UCI Health policies and procedures. Duties may include working assigned posts, conducting foot, bike, and vehicle patrols, providing excellent customer service to patients, visitors, students, faculty and staff, performing visitor control, de-escalating and intervening in combative situations, staffing the Public Safety Operations Center (PSOC) and providing real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division. Responders may also perform other duties as assigned.

Requirements

Must be licensed and able to operate a motor vehicle and/or golf cart style vehicle safely.
Must be able to qualify to use a Taser (Electronic Control Device) effectively and safely.
Must be able to demonstrate good decision making skills and judgment skills when interacting with the public as well as in high stress incidents that may include medical and mental health crisis situations and emergency situations.
Must be able to work variable shifts including: days, evenings, nights, weekends, and holidays.
Must be able to read, write and speak English.
Must be able to display excellent customer service.
Must be able to conduct sustained foot and/or bike patrols, or extended stationary (standing/sitting) post assignments.
Must be able to monitor and effectively use public safety alarms, radios, and video surveillance systems.
Must be able to communicate effectively.
Valid California Driver's License
Valid California BSIS Security Guard License
Required to hold a valid drivers license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.
Must be able to complete a modified police officer background, Livescan, and physical.
Must be able to provide proof of work authorization.

Nice To Haves

Hospital Security Experience
Experience working in a University environment.
Bilingual is a plus.
1-3 years Prior experience working a position that requires interaction with the public and providing services.

Responsibilities

Provide information, directions, and general assistance.
Patrol and respond to calls for service at various UCI properties.
Respond to emergencies such as disturbances or medical crises.
Monitor suspicious activity.
Provide escorts.
Assist with the de-escalation of violent situations.
Provide patient, visitor, and staff escorts within healthcare facilities.
Act as a security and safety presence within healthcare facilities.
Assist in placing persons in restraints.
Write reports.
Monitor patients as needed.
Staff and monitor security systems, including cameras, monitors, and alarms.
Conduct themselves professionally and ethically while enforcing UCI and UCI Health policies and procedures.
Work assigned posts.
Conduct foot, bike, and vehicle patrols.
Provide excellent customer service to patients, visitors, students, faculty, and staff.
Perform visitor control.
De-escalate and intervene in combative situations.
Staff the Public Safety Operations Center (PSOC).
Provide real-time intelligence through alarms, radios, cameras, and direct observation to the Health Division.
Perform other duties as assigned.
Assist in monitoring, observing, and reporting public safety concerns and conditions.