Public Safety Records Clerk

Hennepin County•Downtown Minneapolis, MN

15h•Onsite

About The Position

Make a positive impact during a difficult transition for individuals entering our Public Safety Facility. Join us as a Public Safety Records Clerk where your main responsibilities will be completing interviews, taking booking photos, and performing system inquiries. Our Public Safety Facility's Central Records unit operates 24 hours per day, seven days per week, and the work is fast paced. This job is a match for you if you have a positive attitude, strong customer service skills, and work well under pressure in varying environments. Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program. Find us here at upcoming career fairs! Location and hours: This position is located at the Public Safety Facility in downtown Minneapolis at 401 South 4th Avenue, Minneapolis, MN 55415. Central Records is in a secured facility that operates 24 hours per day, seven days per week. Typical work hours are eight hours, and shifts may start at 6 a.m., 2 p.m., or 10 p.m., and may include weekends and holidays. Shift and weekend differential are paid for qualifying hours. You must be able to work all shifts and days of the week; candidates indicating limited availability will not be considered. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire. About the position type: This is a full-time benefit earning position. This position is internally classified as a Public Safety Records Clerk. Click here to view the job classification specification.

Requirements

Two or more years of office clerical experience.
18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
Education may be substituted for experience on a month for month (3 semester credits equals 1 month) basis.

Nice To Haves

Obtain a State of MN Criminal Justice Information System (CJIS) certification within 12 months.
Providing face-to-face or over the phone customer service to a diverse population.
Providing customer/client service navigating multiple computer applications simultaneously.
Performing data entry from paper documents and forms into a computer system.
Using Microsoft Office Suite (Word, Excel, and Access), Internet Explorer, Outlook, and/or comparable programs.
Handling multiple complex and simultaneous tasks while recognizing priorities and meeting deadlines.
Handling confidential information.
Understand and abide by Hennepin County’s core values and non-discrimination and respectful workplace policy.
Handle requests and/or complaints from inmates and the public in a confidential manner.
Establish and maintain rapport with staff and the public.
Work collaboratively as part of a team.
Work with an increasingly diverse population.

Responsibilities

Initiate and maintain master booking records and warrant files.
Complete inmate interview, booking photo, fingerprint identification, and other system queries.
Process warrants for initial entry and verification, accept bail/bond, set court dates, and document actions.
Utilize Minnesota Justice Information Services (MNJIS) and National Crime Information Center (NCIC) to perform computer inquiries.
Provide fingerprinting services to the public.
Respond to requests for information from the public and other criminal justice agencies in accordance with Minnesota Data Practices requirements.