Public Safety Officer

Black Oak Casino Resort•Tuolumne, CA

10d•Onsite

About The Position

Responsible for properly executing safety and security duties on assigned shift in accordance with Policies and Procedures. This role involves actively patrolling to protect casino property and ensure the safety of guests and team members, communicating effectively via radio, investigating incidents, identifying and mitigating safety hazards, and ensuring the safe transportation of casino assets. The officer will also interact with guests and team members professionally, assist with information, check identification for age compliance, oversee drug and alcohol testing, and perform other assigned duties.

Requirements

Must possess a high school diploma, G.E.D., or equivalent.
Must be a trained and Certified Professional Collector (CPC) within the introductory period.
Ability to read and comprehend documents such as identification cards, safety rules, operation and maintenance instructions, procedure manuals, etc.
Must be familiar with Public Safety Department Policies and Procedures, the Emergency Action Plan and have passed the training program within the introductory period.
Ability to write and type, reports, documents, and correspondence.
Must be familiar with all applicable laws, rules, and regulations governing the Casino.
Required to attend mandatory training such as Defensive Tactics, Title 31, CPC, A.R.E., etc.
Must be able to read electronic display panels on devices such as radios, cellular telephones, alarm systems, public address systems, etc.
Ability to apply common sense reasoning to a variety of situations and carry out instructions in written, oral, or diagram form in a professional manner.
Must be able to keep up with a fast-paced atmosphere and work under pressure.
Must be at least 21 years of age.
May be required to possess and maintain a valid California drivers license and a Black Oak Casino drivers permit.
Must be able to communicate using a portable 2-way radio and/or cell phone.
Must possess working knowledge of computer programs and applications.
Must be able to pass a mandatory drug test.
Must be able to obtain a valid gaming license.
Must provide evidence of employment eligibility in the U.S.
Must possess excellent communication and writing skills.
Must be able to communicate in English.

Nice To Haves

Military experience preferred.

Responsibilities

Generates necessary written reports regarding safety/security-related incidents involving Guests and Team Members; investigates thefts, injuries/illnesses, and property damage, etc.
Actively patrols on a continual basis to provide overall asset protection of Casino property and Guest/Team Member safety.
Communicates effectively using a two-way radio to receive and provide information to other radio users, and coordinate action.
Attends required meetings and trainings.
Identifies potential safety hazards and reports them; mitigates and resolves safety hazards, or requests the appropriate individual/department for proper resolution.
Ensures safe transportation of Casino monies, gaming assets, and the safety of Team Members and Guests.
Interacts with difficult Guests and situations, and takes appropriate action.
Interacts with Guests and Team Members in a positive and professional manner.
Maintains a working knowledge of Resort departments, areas, and facilities, as well as special events and promotions in order to advise Guests, and assists fellow Team Members whenever possible.
Checks identification of Guests who appear to be under the legal age to either gamble or consume alcoholic beverages, or who have active exclusions, and takes appropriate action.
Oversees collection, testing, and processing duties in compliance with BOC Certified Professional Collector (CPC) guidelines and Drug / Alcohol Testing program policies and procedures.
Performs other duties as assigned.