Public Safety Officer - 2nd Shift Fulltime Weekdays

American Addiction Centers • Oshkosh, WI

1d • $22 - $33 • Onsite

About The Position

The Public Safety Officer is responsible for providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. This role involves maintaining a professional, approachable, and service-oriented demeanor to inspire confidence in patients, visitors, and team members. The officer must be alert, observant, ethical, and comply with all safety and security rules and regulations. Responsibilities include performing routine patrols, identifying vulnerabilities and hazards, managing patient valuables, conducting contraband searches, assisting individuals with information and directions, ensuring traffic control, and confronting unauthorized persons. The officer will also respond to and investigate workplace violence, assist with combative patients or visitors, and utilize de-escalation techniques and use of force when necessary. Planning for and responding to emergencies such as lost infants, fires, and active threats is also a key duty. The role involves investigating incidents, completing reports, addressing complaints, liaising with departments, and providing security awareness education. Additionally, the officer will act as a liaison with law enforcement and first responder agencies, coordinate prisoner patient guards, and maintain current training standards in radio communications, de-escalation, CPR, and other required certifications. Exterior duties include traffic and crowd control, parking enforcement, and vehicular assistance.

Requirements

• High school graduate or GED
• Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
• Above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• Ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• Ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• Ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment Physical Requirements and Working Conditions.
• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
• A valid driver’s license issued by the Division of Motor Vehicle.
• For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Nice To Haves

• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Ability to present material and facilitate meetings

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Maintains a professional, approachable, and service-oriented appearance and demeanor.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security.
• Conducts inspections to identify vulnerabilities, hazards, and fire conditions.
• Audits Interim Life Safety Measures.
• Manages patient valuables.
• Performs thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control and monitors conduct of visitors on premises.
• Confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon use, and other department-issued equipment.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Benefits

• Comprehensive suite of Total Rewards: benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED