Public Safety Officer

Charlotte Hungerford Hospital•Torrington, CT

8d•Onsite

About The Position

Public Safety Officers serve as front-line guardians of the Hartford HealthCare community. They provide customer service and help keep environments safe, secure, and prepared for patients, visitors, colleagues, clinicians, and physicians. Officers help prevent hazardous situations through their presence, respond to and manage hazardous and emergency situations, and provide support and resources after situations are managed. The role is based at Charlotte Hungerford Hospital, a 122-bed general acute care community hospital in Torrington, Connecticut, serving Litchfield County and Northwest Connecticut. The shift is generally 7:00 a.m. to 3:30 p.m., though hours may vary slightly.

Requirements

One year of relevant experience in public safety, corrections, emergency medical services, or the military.
Valid driver’s license.
Valid Connecticut Guard Card.
Ability to read, write, speak, and understand English.
Ability to exercise discretion and sound judgment, and to perform duties promptly and consistently with little direction based on circumstances.
Focus on providing an exceptional experience to patients, customers, staff, organizations, and internal and external partners.
Ability to analyze and solve difficult situations, problem events, and emergencies.
Attention to detail and ability to handle tasks independently.
Basic to intermediate computer and technology skills, including electronic tools and resources.

Nice To Haves

Two years of relevant experience.
Basic First Aid and CPR.
Crisis Prevention Institute (CPI) training.
Management of Aggressive Behaviors (MOAB) training.
Multilingual ability.

Responsibilities

Provide professional, customer-service-focused assistance to patients, visitors, families, colleagues, clinicians, physicians, first responders, and other members of the Hartford HealthCare community.
Patrol and round the facility to identify concerning activity, safety concerns, and other problems.
Check credentials and provide information or directions when assigned to fixed areas.
Operate vehicles safely and comply with traffic and safety rules when assigned to mobile patrols.
Respond promptly and use problem-solving skills to take appropriate action in managing and investigating security incidents and hazards.
Maintain current knowledge of instructions, policies, and procedures, and perform work in accordance with them.
Share information with other Public Safety Officers, maintain accurate activity logs, and complete reports and documentation.
Partner with law enforcement and other first responders when circumstances warrant.
Inform a supervisor or other leadership of unusual situations and request additional assistance as needed.
Complete other duties as assigned.