Public Safety Officer 1st/2nd Shift

American Addiction Centers•Aurora Medical Center Manitowoc County - 5000 Memorial Dr, WI

2d•$22 - $33•Onsite

About The Position

The Public Safety Officer provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training. This role inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. The officer must be alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations, and maintaining their Department uniform and equipment in good repair. Responsibilities include performing routine patrols, inspections, audits, and searches to ensure safety and security. The officer will assist team members, patients, and visitors by providing information, directions, and physical help, and will ensure traffic control and monitor visitor conduct. This role involves preventing, responding to, and investigating workplace violence, and responding to service calls such as combative patients or visitors and team member incidents. The officer serves as a primary resource for de-escalation, utilizing use of force when necessary, and performs key responsibilities to plan, prevent, practice, and respond to emergencies. They will investigate incidents, complete reports, and address/escalate complaints. Liaison duties are performed to cultivate partnerships with departments and units, and security awareness education is delivered to team members. The officer also liaisons with law enforcement and first responder agencies and coordinates prisoner patient guards. Maintaining current training standards in radio communications, de-escalation, hemorrhage control, CPR, clinical restraints, and conducted energy weapon use is essential. Assistance with exterior traffic and crowd control, including parking enforcement and valet parking assist, is also a responsibility.

Requirements

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
A valid driver’s license issued by the Division of Motor Vehicle.
For Illinois teammates must have completed State of Illinois 20-hour Basic Security Officer course
For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
High school graduate or GED
Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
A daily commitment to patient-centered safety practices.
Collaborative work with medical staff and external law enforcement, as appropriate.
The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment Physical Requirements and Working Conditions:
Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
Must be able to push/pull with 35 lbs. of force.
Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards.
Protective clothing must be worn as necessary.
Operates all equipment necessary to perform the job.
Frequent exposure to aggressive behavior and emotionally charged situations.
Must be able to handle personal stress and possible violence.
Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Nice To Haves

Behavioral Threat Assessment knowledge
Use of Force Review
Crime through environmental design awareness
Ability to present material and facilitate meetings

Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
Is alert, observant, and ethical.
Complies with and enforces all safety and security rules and regulations.
Maintains Department uniform and equipment in good repair.
Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
Assists team members, patients, and visitors by providing information, directions, and physical help.
Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
Prevents, responds to, and investigates workplace violence.
Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
Performs liaison rounding duties to cultivate close partnerships with all departments and units.
Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
Liaisons with federal, state, and local law enforcement and first responder agencies.
Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program