Public Safety Officer

Yale New Haven Health•Westerly, RI

About The Position

The Public Safety Officer works in a security department providing security for all hospital functions. The role supports YNHHS’s Vision and Mission and is expected to reflect its values of integrity, patient-centeredness, respect, accountability, and compassion. The officer maintains a visible security presence, assists the public with security and access questions, performs security, dispatch, and charge officer duties, and responds to incidents involving aggressive patients or visitors. The officer follows hospital policies and safety procedures, including requirements for restraint situations, use of defensive resources, exposure control, and protective equipment. The role also involves required safety training and working courteously and effectively with patients, families, visitors, colleagues, and department teams.

Requirements

  • High school graduate or GED.
  • Valid driver's license.
  • Competence with computer skills, multitasking, and dispatching.
  • Familiarity with Microsoft Office products.
  • Must obtain CPI, MOAB, Defensive Resources (Baton, Handcuffing, and OC Foam), and Restraint Certification within 6 months.

Nice To Haves

  • Previous law enforcement, military, dispatching, or security experience.

Responsibilities

  • Perform duties as a security officer.
  • Wear the issued uniform properly and use issued equipment.
  • Maintain a public security presence.
  • Interact positively with the public, respond to requests, and provide general guidance on security and access issues.
  • Perform dispatch officer duties.
  • Perform charge officer duties.
  • Respond to incidents involving aggressive patients and visitors.
  • Respond to altercations involving patients, visitors, and staff, and use defensive resources in accordance with the hospital Use of Force Policy.
  • Follow hospital rules and regulations, including understanding procedures for restraint application and commitment against will situations.
  • Attend required safety training and understand responsibilities related to general, departmental, and job-specific safety hazards.
  • Follow hospital exposure control plans for bloodborne and airborne pathogens and correctly use protective barrier equipment.
  • Treat patients, families, visitors, and fellow employees with respect, courtesy, and consideration.
  • Promote effective working relationships and work effectively as part of interdepartmental and intradepartmental teams.
  • Conduct staff meetings.
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