Public Safety Officer, Level III

Multi-Assistance Center Management Company•San Antonio, TX

2d•Onsite

About The Position

As a Public Safety Officer at Morgan’s Multi-Assistance Center (MAC), you will ensure a safe and secure environment for MAC members, their families, staff, and visitors while fostering a positive, inclusive atmosphere. This role requires a Level III Security License and Crisis Prevention Institute (CPI) certification, with a strong focus on non-restrictive, de-escalation strategies in a restraint-free environment. You will collaborate with caregivers and interdisciplinary teams to manage behavioral challenges empathetically and professionally.

Requirements

High school diploma or equivalent required
Level III Security License required
CPI certification, or willingness to complete CPI training provided by Morgan’s MAC
Minimum 2 years of experience in security or public safety
Minimum 2 years of experience working with individuals with special needs or disabilities
Proficiency with security systems, incident reporting, and dispatch operations.
Strong verbal and written communication skills for reporting and interaction with MAC members, staff, and MAC Partners
Ability to remain calm and composed in high-stress situations, with a focus on safety and empathy
Strong analytical abilities and multitasking skills are required to handle crises and make quick, effective decisions.
Maintaining a neat and professional appearance, along with a calm and composed demeanor, is always expected.
Good judgment, adaptability, persuasiveness, self-confidence, and optimism are essential.
A valid Texas driver’s license, reliable vehicle, and minimum auto insurance are mandatory.

Nice To Haves

Preferred experience with de-escalation techniques for individuals with intellectual or developmental disabilities

Responsibilities

Patrol assigned areas on foot or in a vehicle.
Monitor surveillance cameras and alarms.
Conduct security checks of buildings and grounds.
Identify and report suspicious activity.
Monitor entrances and exits.
Verify identification of visitors and employees.
Control access to restricted areas.
Issue visitor badges and escorts.
Respond to alarms and emergencies.
Investigate incidents and accidents.
Interview witnesses and gather evidence.
Write detailed reports.
Respond to disruptive behaviors using non-restrictive, de-escalation techniques.
Collaborate with caregivers and other professionals to provide support to individuals experiencing crises, ensuring a compassionate and non-confrontational approach.
Accurately report security incidents and provide detailed information to assist in investigations.
Co-facilitate regular safety meetings, ensuring all departments are aligned with current safety protocols and policies.
Develop ongoing training programs in safety protocols, crisis management, and conflict resolution.
Ensure the Safety team stays updated on the latest security protocols and best practices.