Public Safety Officer I - Armed (Full Time, 2nd Shift)

American Addiction Centers • Park Ridge, IL

3d • $23 - $34 • Onsite

About The Position

This is a full-time, second shift position for a Public Safety Officer I - Armed at Advocate Lutheran General Hospital in Park Ridge, IL. The role involves providing security services with a customer-service approach, focusing on professionalism, fairness, and compassion. The officer will be responsible for ensuring the safety and security of patients, visitors, and team members by enforcing rules, conducting patrols, responding to incidents, and assisting individuals. This position requires the ability to de-escalate situations, use force when necessary, and respond to emergencies. The officer will also conduct investigations, complete reports, and liaise with external law enforcement agencies. Maintaining departmental standards for training, including radio communications, de-escalation, CPR, and firearm proficiency, is crucial. The role also includes assisting with traffic control and utilizing investigative tactics. A commitment to patient-centered safety and collaborative work is essential.

Requirements

• High school graduate or GED
• Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.
• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.
• Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty.
• The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.
• Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.
• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally.
• Must be able to push/pull with 35 lbs. of force.
• Must possess the hand strength, dexterity, and ability to safely operate a firearm.
• Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist clinical teammates with lifting patients of all sizes.

Nice To Haves

• Behavioral Threat Assessment knowledge
• Use of Force Review
• Crime through environmental design awareness
• Ability to present material and facilitate meetings

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including inspections, audits, patient valuables management, and contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing).
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, application of clinical restraints, conducted energy weapon, to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Benefits

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Time Off programs
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED