Public Safety Officer I - Armed (PSO)

Advocate Health and Hospitals Corporation•Chicago, IL

19h•Onsite

About The Position

AMG Imani Village is seeking a professional and dependable Public Safety Officer to provide a safe and secure environment for patients, staff, visitors, and property. The officer provides security services with a customer-service approach, maintaining a visible, professional, approachable, and service-oriented presence while following department policies, procedures, and training. The position is full time, second shift, at AMG Imani Village in Chicago, Illinois. The schedule is Tuesday through Friday, 1:00 PM–8:30 PM, and Saturday, 8:00 AM–8:30 PM; days off are Sunday and Monday. The role may require flexibility to accommodate shift or location changes based on operational needs. The officer conducts interior and exterior patrols, identifies safety and security vulnerabilities, hazards, and fire conditions, and responds to service calls, emergencies, workplace violence, and other incidents. Duties include de-escalation and, when necessary, use of force; incident investigation and reporting; assistance to patients, visitors, and teammates; traffic and crowd control; liaison work with departments and law enforcement; and security awareness education. The officer also maintains department equipment and training standards, including radio communications, CPR, hemorrhage control, clinical restraints, and conducted energy weapon use. The role requires a high school diploma or GED and typically one year of relevant security, public safety, or customer-service experience involving emergent situations and risk identification or resolution. Illinois-specific requirements include a FOID card, eligibility for a Firearm Control Card, completion of the State of Illinois 40-hour armed course with semi-automatic pistol endorsement, and willingness to carry an authorized firearm while on duty. Additional credentials include a valid driver’s license and conducted energy weapon certification within 90 days of hire. The officer must meet physical, firearm-handling, vision, communication, and screening requirements, including background, drug, physical, and psychological assessments.

Requirements

High school graduate or GED.
Typically one year of experience in security, a related public safety area, or customer service, including responding to emergent situations and identifying and resolving risks to patients, visitors, teammates, or property.
Excellent customer service and communication skills; reliable attendance and professionalism.
Ability to respond appropriately to security and safety incidents and remain calm under pressure.
Ability to accommodate scheduling and/or location changes based on operational needs.
Healthcare Security Officer Certification (CHSO) from IAHSS must be obtained within two years of appointment; recertification is not required.
For Illinois teammates: a Firearm Owners Identification Card (FOID) issued by the Illinois State Police and ability to obtain a Firearm Control Card for Proprietary Personnel within 90 days of hire.
For Illinois teammates: meet State of Illinois licensing requirements, complete the State of Illinois 40-hour armed course with semi-automatic pistol endorsement, and be willing to carry a department-authorized firearm while on duty.
For Illinois teammates: annually pass the State of Illinois Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire with a score of at least 70%, unassisted; probationary officers must complete range qualification within their 90-day probationary period and attend the first qualification date within that period.
Valid driver’s license issued by a Division of Motor Vehicle.
Certification in conducted energy weapon use, such as TASER, within 90 days of hire and periodically thereafter.
Above-average emotional intelligence, empathy, and compassion in responding to teammate, visitor, and patient incidents.
Ability to work collaboratively with medical staff and external law enforcement and support patient-centered safety practices.
Ability to exercise mature judgment and sound reasoning while remaining courteous and tactful, including with verbally aggressive people.
Demonstrated ability to assess dangerous situations quickly and take appropriate action.
Demonstrated verbal and written communication skills and ability to communicate clearly by radio and telephone.
Ability to use a computer to document work, including Microsoft Word, Excel, web navigation, and database entry.
Ability to defend oneself or others and physically restrain a person when de-escalation fails and circumstances warrant it.
Ability to hear radio and telephone communications at high and low decibel levels and communicate via radio and telephone without diction impediments.
Must successfully pass a background investigation, drug screen, pre-placement physical, and post-offer psychological screening assessment; screening may also occur periodically thereafter.
Must possess hand strength and dexterity to safely operate, load, unload, disassemble, and clean a firearm without assistance or assistive devices.
Must have 20/20 vision in both eyes, either naturally or corrected with lenses.
Must be able to sit, stand, walk, and drive throughout the workday; lift up to 35 pounds occasionally; and push or pull with 35 pounds of force.
Must be physically fit to walk facility areas and grounds, restrain individuals when necessary, and assist clinical teammates with lifting patients of all sizes.
Must be able to handle personal stress and potential violence and frequent exposure to aggressive behavior and emotionally charged situations.

Nice To Haves

Knowledge of behavioral threat assessment.
Knowledge of use-of-force review.
Awareness of crime prevention through environmental design.
Ability to present material and facilitate meetings.

Responsibilities

Provide professional, compassionate, customer-service-oriented security services in accordance with policies, procedures, and training.
Maintain a visible, approachable, and service-oriented presence and comply with and enforce safety and security rules.
Maintain department uniform and equipment in good repair.
Conduct interior and exterior patrols and inspect for vulnerabilities, hazards, and fire conditions; audit Interim Life Safety Measures; manage patient valuables; and conduct contraband searches.
Provide information, directions, and physical assistance to teammates, patients, and visitors.
Control traffic, monitor visitor conduct, and question unauthorized persons on the premises.
Prevent, respond to, and investigate workplace violence and respond to service calls involving combative or threatening individuals and teammate incidents.
De-escalate situations and use force when necessary, including conducted energy weapons and handcuffing.
Plan for, prevent, practice, and respond to emergencies such as lost or abducted infants or children, fires, and active threats.
Respond immediately to emergency and crisis situations and physically intervene in accordance with training when there is potential for injury.
Investigate incidents on Advocate Health property and complete timely, accurate reports.
Address and escalate complaints to the appropriate leader and provide supporting documentation.
Perform liaison rounding to build partnerships with departments and units and provide security awareness education to teammates.
Liaise with federal, state, and local law enforcement and first responder agencies.
Coordinate, brief, and monitor law enforcement prisoner-patient guards to ensure policy compliance and safe practices.
Maintain department training standards in radio communications, verbal de-escalation, hemorrhage control, CPR, clinical restraints, conducted energy weapon use, and department-issued equipment.
Assist with exterior traffic and crowd control, parking enforcement, valet parking, and vehicular assistance.
Use interview and interrogation tactics to gather information about incidents.
Complete patrols using a community-oriented approach.

Benefits

Paid time off programs.
Medical, dental, vision, life, and short- and long-term disability benefits.
Flexible spending accounts for eligible health care and dependent care expenses.
Adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
Competitive compensation, with premium pay for eligible shift, on-call, and other work.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Career development and well-being programs.