Public Safety Officer I - Armed (AMG N. Kedzie Blvd.)

Advocate Health and Hospitals Corporation • Chicago, IL

13d • Hybrid

About The Position

Advocate Medical Group clinic is seeking a Public Safety Officer I - Armed to provide security services with professionalism, fairness, and compassion. This role involves inspiring confidence in patients, visitors, and team members through a professional and approachable demeanor. The officer will be alert, observant, and ethical, complying with and enforcing all safety and security rules and regulations. Maintaining the Department uniform and equipment in good repair is essential. The position requires performing routine patrols to ensure safety and security, including inspections for vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and contraband searches. The officer will assist team members, patients, and visitors by providing information, directions, and physical help, and will ensure traffic control, monitor visitor conduct, and confront unauthorized persons. Key responsibilities include preventing, responding to, and investigating workplace violence, responding to service calls such as combative patients or visitors, and serving as a primary resource for de-escalation. The role also involves performing key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats. Immediate response to emergency and crisis situations, including physical intervention in accordance with training, is required. The officer will investigate incidents on Advocate Aurora property, complete accurate reports, and address/escalate complaints. Liaison rounding duties to cultivate partnerships with departments and units, and delivering security awareness education to team members are also part of the role. Additionally, the officer will liaign with law enforcement and first responder agencies, and coordinate/monitor law enforcement prisoner patient guards. Maintaining current training standards in radio communications, verbal de-escalation, stabilization, CPR, clinical restraints, and conducted energy weapon (Taser) use is mandatory.

Requirements

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
• A valid driver’s license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police OR Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.
• High School Diploma or GED
• Typically requires 1 year of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property.
• Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty.
• The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted.
• Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
• Must successfully pass background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.
• Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to detain a non-cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.
• Must have the ability to interact appropriately with all team members, patients and visitors, especially under difficult circumstances.

Nice To Haves

• Recertification is not required for CHSO.
• Teammates already employed in Public Safety Officer position prior to “7-28-24” will have 18 months to comply with background investigation, drug screen, pre-placement physical and psychological screening assessment post-offer, pre-employment and periodically thereafter.

Responsibilities

• Provides security services with professionalism, fairness, and compassion in even challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor.
• Complies with and enforces all safety and security rules and regulations.
• Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches.
• Assists team members, patients, and visitors by providing information, directions, and physical help.
• Ensures traffic control, monitors conduct of visitors on premises, and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence.
• Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Aurora property and completes timely and accurate reports.
• Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all department and units.
• Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with state and local law enforcement and first responder agencies.
• Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED