Public Safety Information Officer

City of Dade City • Dade City, FL

2d • Onsite

About The Position

The role of a Public Safety Information Officer is to receive non-emergency phone calls, fields walk-in citizen complaints, and communicates with the Dade City Police Officers through designated radio channels on a 24-hour basis, as well as coordinates for the Department of Public Works & Utilities after normal business hours. Shift and weekend work required. Overtime may be required. This is a mission critical position: Essential employees may be required to work during an undeclared or declared emergency. The City Manager makes the determination on who will be required to work in times of emergency.

Requirements

• High school diploma or GED from an accredited institution, required.
• Valid Florida driver’s license, required.
• Within three (3) months of employment obtain the FCIC/NCIC Certification as required by the Florida Department of Law Enforcement.
• Possess the skill, knowledge, and ability to communicate verbally on telephone and radio.
• Ability to learn the skills required to operate the FCIC/NCIC computer and in-house camera system.
• Knowledge of the physical and social characteristics of Dade City.
• Ability to establish and maintain effective working relationship with other employees and the general public.
• The ability to deal courteously and fairly with the public and elicit information necessary for proper dispatching from citizens in a distressed or confused condition.

Nice To Haves

• Experience in a communications environment, preferable law enforcement, preferred.
• Proficiency in MS Office, highly preferred.

Responsibilities

• Monitors Dade City Police Department and Pasco Sheriff’s Office radio channels for radio traffic, communicating with Dade City Officers and initiating calls in CAD system when required.
• Receives incoming landline calls, obtains essential information, evaluates the situation, and initiates an appropriate response.
• Responds to citizens’ complaints via phone or walk-in and assists the public during stressful, emotional, and/or hostile situations.
• Enters and removes missing persons and stolen/lost property notices into as well send messages via FCIC/NCIC when advised to do so by competent authority.
• Conducts fingerprinting for citizens and handles non-emergency reports that do not require an officer's response.
• Monitors in house video security system and card reader locations.
• Directs all requests obtained to proper authority for appropriate action in a timely manner.
• Maintains effective working relationships with other employees and facilitates a professional appearance to the public through their conduct and adherence to the uniform dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED