Public Safety Dispatcher

San Ramon Valley Fire Protection District•San Ramon, CA

7d•Onsite

About The Position

The San Ramon Valley Fire Protection District and the San Ramon Police Department jointly invite qualified applicants to submit an application for the position of Public Safety Dispatcher. Under the supervision of a Public Safety Dispatch Lead, the Public Safety Dispatcher processes emergency and non-emergency calls for service; dispatches fire, police, medical, and/or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as Computer Aided Dispatch systems (CAD); and performs other related duties as required. The ideal candidate will possess a California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate, EMD Certificate, EFD Certificate, and knowledge in all disciplines of Police/Fire and EMS dispatching and one year of experience dispatching law enforcement, fire, and/or EMS services using a CAD system. Note: The California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate is required at time of application. Candidates without the California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate at time of application will not be considered. Work Schedule: Public Safety Dispatchers work a 48 hours on/96 hours off schedule. Compensation: Base Salary includes holiday, EMD, and FLSA pay. To qualify for holiday pay, you must be on a 56-hour schedule and to qualify for EMD pay, you must have passed the EMD course.

Requirements

Possession of a high school diploma, G.E.D. equivalency or a high school proficiency certificate.
California P.O.S.T.- certified Public Safety Dispatcher Basic Certificate - required at time of application
One year of experience as a Public Safety Dispatcher dispatching any combination of law enforcement, fire, and/or emergency medical services (EMS) in a primary or secondary PSAP using a CAD system.

Nice To Haves

Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certifications from the International Academies of Emergency Dispatch.

Responsibilities

Receives and processes 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system events; provides pre-arrival and post-dispatch instructions to the caller or relays information to other jurisdictions; processes and prioritizes incoming calls.
Dispatches Police/Fire and EMS personnel and equipment on both routine and emergency calls utilizing a CAD system, multiple video display terminals, radio dispatching consoles, and related equipment.
Monitors and maintains status of public safety personnel and equipment; analyzes situations accurately and takes effective action to help ensure officer and firefighter safety; handle the reassignment of fire equipment to ensure adequate district-wide fire protection.
Provides operational support for police, fire, and medical operations; facilitates outside agency assistance and mutual aid requests; as requested, enters, updates, and retrieves information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles; handles tow requests and other information.