Public Safety Dispatcher

Earlham College•Richmond, IN

5d•Onsite

About The Position

Earlham College is seeking a Public Safety Dispatcher to serve as a primary emergency contact for campus, handle incoming calls through the college switchboard, and coordinate dispatch and deployment of Public Safety and other campus personnel. The position reports to the Assistant Director of Public Safety. The posting describes the role as primarily covering weekends, evenings, and nights, potentially including holidays, with other shifts possibly becoming available. Applicants should be available for all shifts as needed; the position also requires on-call availability to cover mandatory minimum staffing needs.

Requirements

High school diploma or GED.
Excellent written and verbal communication skills.
Ability to comprehend and maintain working knowledge of college and departmental rules and regulations.
Ability to think and act quickly and professionally in sensitive situations.
Ability to work cooperatively with Public Safety staff, College employees, and local law enforcement officials.
Ability to work and communicate well with college-aged adults in a multicultural environment.
Ability to work on-call to cover mandatory minimum staffing needs as they arise.
Computer proficiency.
Excellent problem-solving and interpersonal skills, including ability to work well in a team setting with minimal supervision.
Neat and organized work style, excellent phone etiquette, and ability to handle confidential information.

Nice To Haves

Experience in human services, first responder/emergency response, or a related field is preferred.
Previous First Responder experience will be strongly considered.
Availability for all shifts as needed.

Responsibilities

Answer emergency and non-emergency Public Safety phones and initiate necessary responses.
Answer incoming calls through the campus switchboard, forwarding them to the appropriate office or providing information as needed.
Monitor campus alarm systems, including fire and security systems.
Maintain communications with patrol officers and, as needed, local law enforcement, fire department, and emergency medical personnel.
Maintain shift logs.
Use the department's computer records management system for reports and data entry.
Provide front desk assistance to students, employees, and visitors, including issuing parking permits, ID cards, and keys.

Benefits

Medical, dental, and vision insurance.
Company-paid long-term disability after one year of full-time service.
Basic and voluntary life insurance.
Employee Assistance Program.
Campus Store discount.
Free ticket vouchers for Richmond Symphony Orchestra.
Wellness Center free membership or discount for eligible employees.
Free entry to all home athletic games.
Free entry into most Theatre/Music shows.
Tuition benefits for immediate family for eligible employees.
403(b) retirement plan; eligible employees receive a non-elective contribution equal to 5% of gross pay after two years of service, increasing to 8% after three years. Vesting credit may be available for new employees with prior education-sector service and required documentation.
Discounts at many Wayne County Chamber of Commerce member businesses for anyone with an Earlham ID.