Full-Time Public Safety Dispatchers
About The Position
The Town of Hopkinton is seeking two full-time Public Safety Dispatchers to join their Public Safety Communications Center. This AAA-rated community is committed to equal opportunity, diversity, inclusion, and belonging. The Public Safety Communications Center operates 24/7, 365 days a year, and dispatchers must be available for all shifts, including nights, weekends, and holidays. Under the general guidance of the Public Safety Communications Director, these dedicated and highly trained professionals provide life-saving medical instructions and accurate public safety information. The role involves receiving and transmitting emergency and administrative messages to law enforcement, fire, and medical personnel according to state-mandated Emergency Medical Dispatch Protocol and department policy. The position requires utmost discretion, independent judgment, initiative, and adherence to mandated state and departmental guidelines and procedures. Public Safety Dispatchers handle and maintain confidential information.
Requirements
- High School Equivalency
- Excellent vision and hearing accuracy
- Ability to process verbal information/direction in a concise manner
- Confidentiality
- Strong attention to detail
- Demonstrated customer service skills
Nice To Haves
- One (1) to Three (3) years experience in emergency response communications or a related field
- Considerable knowledge of street locations, buildings, and other significant areas of the community in order to minimize response time
- E911 certification
- LEAPS certification
- APCO Emergency Medical Dispatch certification
- APCO PST1 certification
Responsibilities
- Receiving and transmitting emergency and administrative messages to appropriate law enforcement, fire and medical personnel.
- Providing life-saving medical instructions.
- Providing accurate public safety information.
- Operating within established mandated state and departmental guidelines and procedures.
- Maintaining confidential information.
Benefits
- Competitive Leave and Benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
