Public Safety Dispatcher Trainee (Ventura Police Department)

City of Ventura • Ventura, CA

1d • Onsite

About The Position

The City of Ventura is hiring Public Safety Dispatcher Trainees to start a rewarding career in public safety with the Ventura Police Department. This role serves as the first point of contact for 911 emergency services. The ideal candidate performs well under pressure, makes logical decisions while gathering information in a fast-paced environment. Public Safety Dispatcher Trainees are an entry-level classification and are expected to advance to the Public Safety Dispatcher level after one year.

Requirements

• Completion of high school or equivalent.
• Sufficient keyboarding skills to perform job duties.
• One year of experience involving public contact, computer usage, or heavy telephone traffic.
• Ability to perform well under pressure.
• Ability to multitask with solid memory retention.
• Ability to excel in a fast-paced environment and think quickly.
• Ability to act as a problem solver.
• Ability to enjoy non-routine work.
• Ability to type while listening and providing direction.
• Ability to communicate clearly verbally.
• Ability to work at a computer for long periods.
• Ability to interact with a variety of people daily.
• Ability to act with professionalism.
• Must pass rigorous testing and background process.
• Must complete a Commission on Peace Officer Standards and Training Dispatcher Course.
• Must complete a 6-12 month on-the-job Communications Training Program.
• Must complete an offsite, paid 120-hour academy within the first year.
• Typing speed of 35 words per minute is desirable.
• Depending on assignment, possession of a valid California Class C driver's license may be required.

Nice To Haves

• Prior experience in a dispatching role.
• Bilingual in Spanish.

Responsibilities

• Answer all Police Department calls, including 911 calls.
• Handle Fire-related calls (transfer to Fire Department).
• Handle all after-hours calls for Public Works and Records.
• Operate eight workstations in the call center.
• Work four 10-hour shifts (4/10 schedule).
• Handle local emergency and non-emergency calls.
• Manage radio traffic.
• Perform after-hours records duties.
• Perform after-hours public works call-outs.
• Utilize Computer Aided Dispatch system.
• Utilize VESTA phone system.
• Utilize Motorola radio system.
• Work with criminal justice system.
• Learn and apply various laws and procedures.
• Learn and apply law enforcement tactics and techniques.
• Become familiar with city geography.

Benefits

• Medical Insurance (HMO, PPO options)
• City Paid Dental and Vision Insurance
• Life Insurance
• Vacation & Holiday Compensation
• Deferred Compensation
• CalPERS Retirement
• Wellness Program (access to gym facility and fitness classes)
• Tuition Reimbursement
• Bilingual Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees