Public Safety Dispatcher II

City of Chino•Chino, CA

1d•$6,191 - $7,525•Onsite

About The Position

The City of Chino Police Department is seeking dedicated, highly motivated, service-oriented individuals with exceptional multitasking, communication, and critical thinking skills to join our team as a Public Safety Dispatcher II. As the first point of contact during emergencies, Public Safety Dispatchers play a vital role in supporting public safety by providing calm, professional, and timely assistance while coordinating emergency response in a fast-paced, high-pressure environment. The Chino Police Department's Police Communications Center is staffed by a collaborative team of dedicated professionals who work in a modern, state-of-the-art facility designed to support employee comfort and performance. Dispatchers benefit from ergonomic sit-to-stand workstations with individual comfort systems at each console, as well as access to an onsite fitness center through the Police Officers' Association.

Requirements

One (1) year of current, full-time experience operating a public safety computer aided dispatch system, or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one (1) year of application.
High School Diploma or G.E.D.
A valid typing certificate demonstrating a minimum typing speed of 40 net words per minute with no more than 10 errors (required) and must be maintained throughout employment.
Must be at least 18 years of age at the time of application.
Must be available to work rotating shifts, including day, swing, and graveyard shifts, as well as weekdays, weekends, evenings, holidays, and overtime, as operational needs require.
Must be able to report immediately to work for emergency call-outs and work at locations other than the Police Department, as needed.
Must successfully pass a practical examination.
Ability to assess and prioritize emergency situations while remaining calm and exercising sound judgment.
Ability to communicate effectively with distressed callers to obtain accurate and critical information.
Ability to multi-task by listening, speaking, and entering information accurately at the same time.
Ability to maintain focus, composure, and attention to detail in a fast-paced, high-pressure environment.
Ability to dispatch the appropriate emergency resources and relay information quickly and accurately.
Ability to operate computer-aided dispatch, radio, and telecommunications systems efficiently while maintaining confidentiality.
Knowledge of Police and/or emergency service dispatching procedures, laws, and regulations governing the use of dispatching equipment in a law enforcement agency.
Knowledge of Related office methods and procedures, record keeping system, forms, correspondence, reports, and other materials common to operation of a Police Department.
Knowledge of Operations and services of a comprehensive municipal law enforcement agency and the dispatch function.
Knowledge of Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Knowledge of Techniques for eliciting and providing accurate and timely information in emergency situations.
Knowledge of Methods and techniques of conflict resolution.
Knowledge of Principles, practices, methods, techniques, and terminology used in public safety dispatching, including computer aided dispatch and related emergency systems.
Knowledge of Operational characteristics of computer-aided communication systems and devices.
Knowledge of City and County geography, maps, streets, and landmarks.
Knowledge of Recordkeeping principles and procedures.
Knowledge of Principles and practices of data collection and report preparation.
Knowledge of Agencies involved with Police activities.
Knowledge of Penal Code, Vehicle Code, and the local municipal code.
Knowledge of 911 System and Deaf Translation System.

Nice To Haves

Experience with SunGard/OSSI CAD system (desirable).
Successful completion of a California Commission on Peace Officer Standards and Training (POST) Basic Dispatch Academy (desirable).
For Part-Time and On Call employees only: Possession of a valid POST Public Safety Dispatcher Basic certificate, to be maintained throughout employment (required).

Responsibilities

Receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities.
Receives requests for Police and emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; collects pertinent information to inform and prepare responders; monitors all radio frequencies to be aware of incidents elsewhere that may affect operations.
Dispatches Police units in response to calls for service or requests from Officers in the field; uses appropriate terminology and cites Code sections by number; calls public and private agencies to request mutual assistance when necessary, including allied law enforcement, hospitals, towing services, and utilities.
Prioritizes community safety; determines if schools need to be locked down or areas of the City needs closed due to safety concerns.
Receives mutual aid requests from other emergency service providers such as law enforcement agencies, hospitals, Child Protective Service, and Adult Protective Services; dispatches and prioritizes calls as well as responding units.
Accurately accounts for Police and emergency units locations and status; maintains constant radio contact with personnel.
Runs records checks on subjects and vehicles for warrants/wanted information and officer/citizen safety, including researching firearms systems, wanted persons systems, missing persons files, criminal history, and probation/parole status.
Maintains log of incoming service requests and actions completed; prepares various reports and files.
Enters, updates, retrieves, and clears information shared locally and in nationwide law enforcement databases.
Provides information and referral services to the public and other law enforcement agencies.
Calms callers and maintains professionalism on the phone and the radio during stressful and dangerous situations.
Monitors and operates closed circuit television and cameras and license plate readers in order to provide real time information and responses to field units.
Operates a variety of public safety telecommunications equipment; tests and inspects equipment as needed.
Provides general information to the public; refers callers to appropriate agencies.
Provides support to Crime Analyst and Records Technician functions, as directed.
When a Dispatch Supervisor is not present, provides guidance and advice to dispatch and patrol personnel.
Observes and complies with all City and mandated safety rules, regulations, and protocols.
Performs related duties as assigned.
Maintain prompt and regular attendance.
Perform all duties within the context of the City's Mission Statement and Organizational Values.