Public Safety Dispatcher II

City of Mountain View • City of Mountain View, CA

59d • Onsite

About The Position

Answer the call. Join the voices behind the badge with the Mountain View Police Department. The Mountain View Police Department is looking for dedicated professionals who thrive in a fast-paced environment, value teamwork, and are passionate about helping others in moments that matter the most. As a lateral Public Safety Dispatcher II, you'll be a part of a high-performing, tight-knit team that plays a vital role in ensuring the safety and well-being of our community. From the moment a call comes in, your voice and actions help guide our emergency response efforts, offering calm in the chaos and connecting those in need with critical resources. We encourage interested applicants to explore more about our department on JoinMVPD and review the full job description here. Our dispatchers are trusted professionals and essential partners in our commitment to public safety. We invest in your success with ongoing training, supportive leadership, and opportunities to grow your career.

Requirements

• Eighteen (18) months or more of recent experience as a Public Safety Dispatcher with a Police and/or Fire agency.
• California POST Public Safety Dispatchers' Basic Course certificate (may be substituted with an out-of-state Emergency Call Center certificate or license)
• Ability to type 35 (net) words per minute
• Valid California Class C driver's license (within 6 months of appointment)
• Ability to operate a computer-aided dispatch (CAD) system and modern 911 call-handling software.

Nice To Haves

• Is a lateral public safety dispatcher with recent, full-time experience in an emergency communications center
• Demonstrates excellent judgment, quick decision-making skills, and strong verbal communication skills
• Stays calm under pressure and maintains control in emotionally charged situations
• Processes the ability to work independently while remaining a strong team player
• Is passionate about public safety and making a difference in the lives of others

Responsibilities

• Receive and process emergency and non-emergency calls for police, fire, and medical assistance.
• Use computer-aided dispatch (CAD) systems to coordinate appropriate emergency response.
• Provide accurate, timely information to field personnel under high-pressure situations.
• Remain calm and focused while multitasking during rapidly evolving incidents.
• Maintain strong situational awareness, excellent communication skills, and a commitment to service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed