Public Safety Dispatcher I - Shelburne Falls

Commonwealth of Massachusetts•Shelburne Falls, MA

13h

About The Position

The Department of State Police is seeking a Public Safety Dispatcher I at its Shelburne Falls facility. The position receives, evaluates, and transmits emergency and law enforcement communications using radio, teleprocessing, cellular emergency 911, and other police and emergency communications systems. The dispatcher coordinates law enforcement and emergency response activities, responds to information requests from agencies and the public, maintains transmission records, and supports communication access for hearing-impaired and non-English-speaking members of the public. The work involves rotating through all three shifts, with no choice of assigned shifts or workdays. Regular weekend work and work on Federal, State, and religious holidays are required. Voluntary and mandatory overtime may be required, sometimes on short notice. Employees must have reliable transportation suitable for a 24-hour operation.

Requirements

At least one year of full-time, or equivalent part-time, experience operating communications systems or working in a fast-paced environment requiring multitasking.
A high school diploma or a certificate of graduation from a secondary education school or program recognized by the Commonwealth of Massachusetts; accepted alternatives include a Massachusetts High School Equivalency diploma, GED certificate, or equivalent recognized secondary education credential.
Successfully complete a critical skills assessment before hire.
Pass pre-employment drug screening, fingerprint-based criminal records check, and background check covering criminal, employment, personal, and, if applicable, military service history.
For State Police Dispatcher positions, pass a hearing test establishing capacity to perform essential job functions, with or without reasonable accommodation, in varying sound environments.
Work all three shifts, including during training; assigned shifts and workdays are not selectable.
Work weekends regularly and any or all Federal, State, and religious holidays on the recognized or actual date.
Work voluntary and mandatory overtime before or after shifts, sometimes with little or no notice.
Have reliable transportation that functions in a 24-hour environment.
Incumbents may be required to hold a current and valid motor vehicle driver's license at a class level specific to the assignment.
Be able to obtain and maintain job-related certifications or credentials necessary for the assignment.

Nice To Haves

Incumbents may become certified as a Communications Training Officer and/or obtain other related certifications through on-the-job training, as determined by the Agency.

Responsibilities

Receive, review, and transmit emergency and law enforcement communications using radio broadcast, teleprocessing, cellular emergency 911, and worldwide police telecommunications systems.
Coordinate National Attack Warning Systems communications during public emergencies, in accordance with Federal Emergency Management Agency rules.
Answer complaints and transmit broadcast orders to coordinate dispatching law enforcement and other emergency personnel.
Receive emergency and law enforcement communications from the public through various devices, including cellular 911 and enhanced 911, and provide assistance as needed.
Coordinate law enforcement activities during major actions, including high-speed chases, surveillance, searches, restraining orders, and search warrants.
Coordinate emergency personnel during major incidents, including natural disasters, medical emergencies, fires, domestic abuse incidents, and psychological commitments.
Use federal, state, municipal, and other emergency communication systems to receive, evaluate, and forward information to law enforcement and emergency agencies.
Respond to worldwide law enforcement agencies' requests for information concerning missing or wanted individuals, criminal histories, stolen property, and sensitive intelligence.
Receive requests and coordinate emergency transport of human blood and organs to medical facilities as required.
Respond by telephone to other agencies, news media, and the public with law enforcement and general information, including weather conditions, road conditions, and travel directions.
Maintain records of received and transmitted radio and teleprocessing communications and maintain related files.
Maintain and operate an emergency TDY system for the hearing-impaired public.
Facilitate a language line system for the non-English-speaking public.
Perform related duties as required.