Public Safety Dispatcher I

Iowa State University•Ames, IA

3d•Onsite

About The Position

The Department of Public Safety at Iowa State University is seeking candidates for a Public Safety Dispatcher I. Under general supervision, this position provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact. In addition, this position is responsible for monitoring university emergency phones and multiple alarm systems.

Requirements

Any combination of clerical education or experience and/or college or university level course work which is equivalent to two years of full-time employment.
Ability to perform multiple tasks at one time and to remain calm in stressful situations.
Ability to enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.
Ability to communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
Skill in using equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
Skill in communicating with members of the public and departmental staff both orally and in writing.
Must achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.
Must attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience working as a public safety dispatcher.
Bachelor’s degree or business related training.

Responsibilities

Provides communications of a public safety nature for university police and other departments as well as surrounding law enforcement agencies and emergency response agencies utilizing multi-frequency radio, computer systems, telephone, TDD (telecommunications device for the deaf), and personal contact.
Monitors university emergency phones and multiple alarm systems.
Perform multiple tasks at one time and remain calm in stressful situations.
Enter and retrieve data from a computer terminal, PC or other keyboard device with speed and accuracy.
Communicate effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.
Use equipment such as multi-frequency radio, teletype, telephone, TDD and computers.
Communicate with members of the public and departmental staff both orally and in writing.
Rotate through all shifts during training.
Work extra hours whenever large events are held on campus, including home football games, political events, Iowa Games, etc.
Report to work during times of major disturbances or disasters on campus.
Achieve certification in IOWA/NCIC (National Crime Information Center) System within 6 months of employment.
Attend 40-hour training course at Iowa Law Enforcement Academy within one year of employment.