Public Safety Dispatcher I - South Boston

Commonwealth of Massachusetts•Boston, MA

14d•Onsite

About The Position

The Department of State Police is seeking a Public Safety Dispatcher I at its South Boston facility. The dispatcher receives, reviews, and transmits emergency and law enforcement communications using radio, teleprocessing, cellular 911, and other police telecommunications systems. The role coordinates dispatch and communications for law enforcement and emergency personnel, responds to inquiries from the public and agencies, maintains records, and supports emergency communications for people with hearing or language access needs. The position involves working all three shifts, with assigned shifts and workdays determined by the employer. Regular weekend work and work on federal, state, and religious holidays are required. Voluntary and mandatory overtime may be required, sometimes with little or no notice. Reliable transportation that functions in a 24-hour environment is required. Candidates must pass pre-employment drug screening, fingerprint-based criminal records checks, background checks, and a hearing test for State Police Dispatcher positions. A critical skills assessment must be completed successfully before hire. Education, licenses, and certifications will be verified.

Requirements

At least one year of full-time or equivalent part-time experience operating communications systems or working in a fast-paced environment requiring multitasking.
A high school diploma or secondary-school graduation certificate from a program recognized by the Commonwealth of Massachusetts; an accepted Massachusetts High School Equivalency diploma, GED certificate, or equivalent recognized credential may also qualify.
Successfully complete a critical skills assessment before hire.
Pass pre-employment drug screening, a fingerprint-based criminal records check, and a background check covering criminal, employment, personal, and, if applicable, military service history.
For State Police Dispatcher positions, pass a hearing test establishing the capacity to perform essential job functions, with or without reasonable accommodation, in varying sound environments.
Be able to work all three shifts, including during training; assigned shifts and workdays are determined by the employer.
Work weekends regularly and work federal, state, and religious holidays on their recognized or actual dates.
Work voluntary and mandatory overtime before or after shifts, sometimes with little or no notice.
Have reliable transportation that will function in a 24-hour environment.
Incumbents may be required to hold a current and valid motor vehicle driver's license at a class level specific to the assignment.
Be able to obtain and maintain job-related certifications or credentials necessary for the work assignment.

Nice To Haves

Incumbents may become certified as a Communications Training Officer and/or obtain other related certifications through on-the-job training, as determined by the Agency.

Responsibilities

Receive, review, and transmit emergency and law enforcement communications using radio, teleprocessing, cellular 911, and worldwide police telecommunications systems, in accordance with applicable Federal Communications Commission rules and regulations.
Coordinate National Attack Warning Systems communications in accordance with Federal Emergency Management Agency rules during public emergencies, including nuclear events and natural disasters.
Answer complaints and transmit broadcast orders to coordinate dispatch of law enforcement and other emergency personnel.
Receive emergency and law enforcement communications from the public through various devices, including cellular 911 and enhanced 911, and provide assistance as needed.
Coordinate law enforcement activities during major actions, including high-speed chases, surveillance, searches, restraining orders, and search warrants.
Coordinate emergency personnel activities during major emergencies, including natural disasters, medical emergencies, fires, domestic abuse situations, and psychological commitments.
Use federal, state, municipal, and international law enforcement and emergency communication systems to receive, evaluate, and forward information to relevant agencies.
Respond to worldwide law enforcement agency requests for information concerning missing or wanted individuals, criminal histories, stolen property, and sensitive intelligence.
Receive and review requests and coordinate emergency transport of human blood and organs to medical facilities as required.
Respond by telephone to information requests from agencies, news media, and the public concerning law enforcement matters, weather, road conditions, and travel directions.
Maintain records and files of radio transmissions and teleprocessing system communications received or transmitted.
Maintain and operate an emergency TDY system for the hearing-impaired public.
Facilitate a language line system for the non-English-speaking public.
Perform related duties as required.