PUBLIC SAFETY DISPATCHER I
About The Position
The role of a 911 Communications dispatcher is highly specialized, requiring specific expertise, skills, and training to excel. As the initial point of contact for individuals facing emergencies, the dispatcher manages critical situations involving threats to life and property, necessitating immediate coordination with police, fire, or medical services. This position operates in a high-intensity environment that demands swift and accurate decision-making. Dispatchers manage both emergency (911) and non-emergency calls, handle calls for service (CFS), and provide precise real-time information to callers. Strong multitasking abilities are essential for effectively dispatching emergency responders to appropriate locations. Additionally, dispatchers operate multi-channel emergency radio systems, adhere to established protocols when transmitting information, and monitor public safety units. They also perform data entry into ACIC/NCIC systems and utilize various communication tools, including 911 emergency equipment and TDD/TTY devices. In essence, the role of a 911 Communications dispatcher involves critical duties where precise coordination and effective communication are paramount. If you have the skills and dedication to excel in this demanding yet rewarding role, we encourage you to apply today. Please see the full Job description below. Safety Sensitive Position: This position is designated as safety/security sensitive and is subject to pre- employment, reasonable suspicion and random drug and alcohol screening
Requirements
- High school diploma or GED
- Ability to obtain ACIC (Arkansas Crime Information Center) Basic and Advanced Certifications within six (6) months of hire date.
- Ability to meet all NIMS (National Incident Management System) training requirements within six (6) months of employment.
- Ability to obtain Emergency Telecommunicator (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD) certifications within six (6) months of hire.
- United States citizen; not less than 18 years of age; must not have felony convictions
- Ability to travel to training is required.
- Must pass pre-employment job testing.
- Effectively communicate with others orally and in writing.
- Ability to perform duties in high stress and challenging environment.
- Must be proficient in the use of a computer, multi-line telephone and other related software programs.
- Must be able to effectively operate standard office equipment
- Position requires the ability to speak clearly and be understood on radio systems, as well as understand what is being said by others on the radio systems.
- While performing the functions of this job, the employee is regularly required to talk and hear; stand, walk and sit; use hands to feel and handle; reach with hands and arms; climb or balance, stoop, kneel, crouch or crawl.
- The employee must be able to occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required to accomplish computer and office work.
- Must submit to and pass a drug screen and have no disqualifying criminal history.
Nice To Haves
- Driver license preferred
- Public Safety communications knowledge or experience is preferred, but not required.
Responsibilities
- Operate phone and radio communications equipment to provide 9-1-1 emergency services and non-emergency assistance for ten law enforcement, twenty fire and six ambulance services in Benton County.
- Process incoming calls.
- Provide pre-arrival instructions to callers.
- Dispatch the appropriate responding agencies.
- Manage critical situations involving threats to life and property, necessitating immediate coordination with police, fire, or medical services.
- Manage both emergency (911) and non-emergency calls.
- Handle calls for service (CFS).
- Provide precise real-time information to callers.
- Effectively dispatch emergency responders to appropriate locations.
- Operate multi-channel emergency radio systems.
- Adhere to established protocols when transmitting information.
- Monitor public safety units.
- Perform data entry into ACIC/NCIC systems.
- Utilize various communication tools, including 911 emergency equipment and TDD/TTY devices.
Benefits
- County Paid Insurance Benefits
- Employee Medical
- Basic life and ADD Insurance
- Long‑term disability insurance
- Access to voluntary benefits, including: Medical (Spouse/Children), Dental, and Vision coverage, Supplemental life insurance, Short‑term disability, Critical Illness coverage, Accident insurance, Hospital indemnity plans
- Participation in the Arkansas Public Employees Retirement System (APERS) pension program
- Voluntary Nationwide Deferred Compensation 457(b) Retirement plan
- 11 Paid Holidays annually
- Paid Sick Leave (up to 12 working days per year)
- Paid Vacation Leave (up to 10 working days per year)
- Paid Personal Day annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
