Public Safety Dispatch Supervisor (Promotional)

City of Napa•Napa, CA

8d•Onsite

About The Position

This promotional recruitment is only open to City of Napa full time classified employees. The City of Napa Police Department is seeking a Public Safety Dispatch Supervisor to lead and support its dedicated team. Dispatchers are the critical link between the community and emergency responders, assessing situations, prioritizing needs, and ensuring the right resources are deployed quickly and effectively. In this leadership role, you will guide and mentor dispatch personnel, foster a high-performing team environment, and use your expertise to shape both daily operations and long-term success. The Communications Dispatch Center serves as the primary Public Safety Answering Point (PSAP) for all 911 emergency calls, supporting multiple agencies including the Napa Police Department, American Canyon Police Department, Napa County Sheriff’s Department, Napa Fire Department, American Canyon Fire Department, and AMR Ambulance Services. It also coordinates and transfers calls to partner agencies such as Cal Fire, St. Helena Police Department, and Calistoga Police Department, making it a vital hub for emergency response across the region. The ideal candidate will demonstrate competencies in Adaptability, Stress Tolerance, Coaching and Developing Others, Contributing to Team Success, Engagement Readiness, Leading Teams, Attention to Detail, Decision-making, and Planning and Organizing.

Requirements

Permanent status in the classified service at the City of Napa.
Received an overall satisfactory rating on most recent evaluation report.
Receiving a salary less than the salary of the position for which the exam is given.
Possess the minimum qualifications of the class.

Responsibilities

Lead and support the dispatch personnel team.
Guide and mentor dispatch personnel.
Foster a high-performing team environment.
Use expertise to shape daily operations and long-term success.
Calmly assess situations.
Prioritize needs.
Ensure the right resources are deployed quickly and effectively.
Coordinate and transfer calls to partner agencies.
Maintain effectiveness when experiencing major changes in work responsibilities or environment.
Adjust to work within new work structures, processes, requirements, or cultures and adapt quickly to change and easily consider new approaches.
Maintain stable performance under pressure or opposition and balance stress in a manner that is acceptable to others and to the organization.
Provide feedback, instruction, and development mentorship to help others excel in their current or future job responsibilities.
Plan and support the development of individual skills and abilities.
Actively participate as a member of a team to ensure success by involving others, keeping others informed, and modeling dedication.
Demonstrate a willingness to commit to work and to invest time, talent, and best effort in accomplishing organizational goals.
Use appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives.
Accomplish tasks by considering all areas involved; show concern for all aspects of the job; accurately check processes and tasks.
Identify and understand issues, problems, and opportunities; compare information from different sources to draw conclusions; use effective approach for choosing a course of action or appropriate solution; take action that is consistent with available facts, constraints, and probable consequences.
Plan and coordinate work; balance several tasks at once.