Public Safety Coordinator

UChicago Medicine • Chicago, IL

5d • Onsite

About The Position

The Public Safety Coordinator (PSC) provides unarmed uniformed safety, security and customer centered services to all patients, visitors, and staff of the Medical Center. The role involves greeting visitors, managing visitor badges, validating identification, providing directions, conducting foot patrols to deter crime and promote a safe environment, assisting Public Safety Officers in incident response, documenting events, performing special security details, and ensuring compliance with security policies and procedures.

Requirements

• High school diploma or GED required.
• A Permanent Employee Registration Card (PERC), as defined in the Private Detective, Private Alarm, Private Security, Fingerprint Vendor and Locksmith Act, issued by the Illinois Department of Financial and Professional Regulation within 90 days of employment.

Nice To Haves

• Associate or Bachelor’s degree in Criminal Justice or related field
• Experience in security or law enforcement
• 1-2 years of job related experience in public safety and/or security role(s)
• Strong Customer Service background
• Valid Driver’s License preferred

Responsibilities

• Greet incoming patients and visitors to the medical center and verify reason for visit.
• Validate proper identification of incoming patients, visitors and staff.
• Provide accurate directions to patients and visitors to insure they reach their destination within the medical center.
• Enter visitor information into the visitor management system and issue visitor badges to individuals that have been properly validated.
• Prohibit access to individuals that have been restricted due to security related events or patient request.
• Collect and scan out visitor badges when visitors are exiting the medical center to maintain an accurate visitation log/count.
• Conduct foot patrols in assigned areas, double tap required tour access points and report identified safety and security related risk/issues.
• Verify areas are properly locked and secured when performing patrols.
• Provide immediate response to unplanned life safety or security related emergencies and drills/exercises.
• Respond to service calls in a timely manner.
• Provide security escort services when requested.
• Assist PSO’s by provided information needed to complete accurate and detailed reports for security related incidents.
• Assist with investigations of all criminal and/or suspicious occurrences in the medical center.
• Attend court or other legal proceedings to provide details of specific incidents as required.
• Perform other duties assigned.
• Communicate written and orally.
• Exercise absolute discretion regarding confidential matters.
• Follow written and/or verbal instructions.
• Handle sensitive matters with tact and discretion.
• Handle stressful situations.
• Maintain a high level of alertness.
• Perform multiple tasks simultaneously.
• React effectively, quickly, calmly, and rationally during conflicts and emergencies.
• Work with frequent interruptions.
• Work with people from diverse cultures and backgrounds.

Benefits

• Compensation & Benefits Overview
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED