Public Safety Ambassador (Unarmed Security Officer)

Birmingham Jefferson Co•Birmingham, AL

164d•Onsite

About The Position

The Public Safety Ambassador at CityWalk BHM (CWB) will play a vital role in maintaining safety and security within CityWalk at the BJCC. This role involves patrolling the area visibly, protecting and preserving the environment by enforcing rules, educating visitors, conducting patrols, providing visitor services like tours and information, and responding to emergencies. The primary goal is to ensure the safety and enjoyment of CWB guests, acting as a steward of CWB and a frontline representative to the public. Ambassadors will patrol CWB on foot or via bicycle, golf cart, motor vehicle, or Trikke as assigned, acting as a visible uniformed presence to deter unwanted activity while providing information, assistance, and direction to visitors. Work is conducted completely outdoors.

Requirements

Minimum of three (3) years’ experience in security, military or law enforcement.
One (1) year face-to-face customer service experience preferred.
High School Diploma or G.E.D. is required.
Valid State of Alabama Driver License.
Must be physically able to ride a bicycle for a minimum of 15 miles per day.
Must be able to walk and stand for long periods of time & work outside in the elements.
Capable of working independently without continuous supervision.
Ability to speak, read, and write the English language.
The ability to think quickly and make sound decisions under pressure in all safety and security matters is essential.
Demonstrate a strong work ethic and commitment to safety and security.
Ability to enforce CWB rules and policies.
Ability to remain calm in emergency situations.
Excellent surveillance and observation skills.
Demonstrate the ability to interact with the public in a professional, positive and confident manner.
Must be able to develop written incident reports and property condition reports.
Must be able to create and read a daily written report to document shift activities.
Write detailed reports of damage, incidents, incident logs, and security records.
Working knowledge of the occupational hazards and applicable safety precautions associated with assigned work.
Effectively manage conflict in a diplomatic and professional manner.
Proficient with basic computer and general office equipment including but not limited to computer, telephone, copier/fax machine, calculator, etc.

Nice To Haves

One (1) year face-to-face customer service experience

Responsibilities

Enforces CWB rules, regulations and responds to violations related to safety and security.
Conducts patrols throughout CWB to ensure visitor safety, monitors for potential hazards, maintain the site, and remove litter.
Circulates throughout City Walk BHAM by following post orders and instructions, ensuring safety and security for all visitors and personnel.
Identifies, reports, and responds to safety and security violations, suspicious activity, or criminal behavior.
Responds to accidents, medical emergencies, search and emergency operations.
Assists with crowd control during events and acts as a deterrent to crime through visible patrol.
Maintains positive working relationships with internal, external partners, and guests at CWB.
Contacts supervisor or manager if issues arise beyond your scope or ability to resolve.
Works closely with local law enforcement to address security concerns and criminal activity.
Operates a bicycle, golf cart, motor vehicle or Trikke, and associated equipment in all weather conditions to make rounds and be visible.
Maintains a strong knowledge of security best practices and use of security equipment.
Provides proactive customer service by assisting visitors, tenants, and other stakeholders in a courteous, welcoming and professional demeanor.
Prepares and submits clear, accurate, and thorough incident reports and documentation as required.
Provides an exceptional guest experience by answering guest questions and providing customer support as required.
Responds to complaints from guests and attendees by gathering pertinent information and communicating with management to resolve problems or satisfy customers.
Communicates effectively and appropriately using a 2-way radio.
Escorts visitors and team members as needed for assistance and protection.
Demonstrates professional communication skills (in person, by phone, and email) when interacting with the public, staff, and external partners.
Completes reports and logs such as incident reports, daily activity reports (DARs), and other security documentation.
Effectively listens, understands, and resolves issues or complaints while maintaining positive relationships with customers and the public.
Assists with administering, collecting and compiling guest experience feedback surveys to identify trends, measure experience satisfaction levels, and identify actionable improvements to enhance overall guest experience.
Ensures surveillance cameras are operational and monitored as assigned.
Opens/unlocks assigned areas including restrooms, inspecting area for cleanliness and equipment is well-maintained.
Closes/secures assigned venue areas, conducting closing inspection to ensure cleanliness and equipment is well maintained.
Ensures all visitors have exited the area and the venue is vacant at closing.
Inspects venue for graffiti, unattended belongings and debris, promptly reporting for repair or disposal.
Promptly reports mechanical defects, system failures or damage of playground equipment, restroom facilities and other noticeable concerns for repair to the manager.
Promptly reports any safety hazards or concerns to the manager.
Anticipates grounds, housekeeping and event needs in addition to being proactive in correcting problems, communicating issues, devising solutions, etc.
Maintains a record of visitors and/or event attendees as required by management.
Surveys the area for unwanted behavior or criminal activity and reports as assigned via established communications methods.
Firmly and courteously requests compliance from persons violating low-level quality of life crimes, such as aggressive panhandling, non-aggressive panhandling, loitering, disruptive behavior, etc.
Evaluates situations independently and uses sound judgment to resolve issues in a timely manner.
Makes recommendations to management on security improvements or concerns for enhanced public safety.
Performs security patrols, identifies safety violations, and maintains a visible presence to deter criminal activity.
Works closely with local law enforcement to prevent crime and assist victims.
Utilizes modern security tools, equipment, and technology to complete tasks efficiently.
Performs other duties as required.