Public Safety Agent

Oregon Metro • Oregon Convention Center, OR

9d • Onsite

About The Position

Join the Oregon Convention Center Department of Public Safety as a Public Safety Agent and be part of a team committed to creating a safe, welcoming environment for everyone who visits, works, and hosts events at the OCC. In this role, you will have the opportunity to make a real impact each day by supporting the safety and comfort of a diverse community while helping ensure every guest has a positive experience. The Oregon Convention Center is a 24-hour, seven-day a-week operation that supports a wide variety of events, visitors, staff, and vendors. This role offers consistent hands-on experience in both safety and customer service, allowing you to develop strong communication, observation, and problem-solving skills in a highly visible, people-centered environment. You will be part of a supportive team made up of individuals with a range of backgrounds. In this position, you will receive ongoing development opportunities designed to help you build confidence and expand your skill set. As industry practices evolve, you will continue learning and gaining experience that prepares you for long term growth in safety related roles. If you are interested in pursuing a future in public service such as Police, Fire, EMS, Emergency Dispatch, or Social Work, this role offers a strong foundation to build your experience, strengthen your fundamentals, and explore your career path while contributing to a team that values service, professionalism, and community.

Requirements

• High school diploma or GED
• At least 18 years of age
• One year of responsible experience in providing security for a large facility, customer service, crowd management, events, or; Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.
• Successful completion of a Metro and DPSST background check
• Ability to successfully complete a Human Performance Exam that simulates common physical tasks performed for this position prior to hire.
• Has (or qualifies and completes) a DPSST Unarmed Security Professional Certification.

Nice To Haves

• Current Cardiopulmonary Resuscitation (CPR) certificate.
• First Aid/Stop-the-bleed.
• Automated External Defibrillator (AED) certification.
• Current DPSST Unarmed Security Professional Certification
• Two(2) + years working with events, particularly in security, public safety , or problem-solving roles.
• Experience reviewing and enacting policies and procedures.

Responsibilities

• Represent OCC as a first-impression ambassador by offering warm greetings, clear directions and effective problem-solving for event attendees.
• Be responsible for ensuring that events remain safe.
• Assist guests with wayfinding and event information.
• Assist with safe and efficient evacuations when needed.
• Monitor assigned areas and respond to suspicious activity with other Agents.
• Coordinates with Portland Police Bureau, Portland Fire & Rescue, and Paramedics during emergency responses.
• Use a computer and/or mobile device to complete reports, receive assignments, review policies, protocols and stay informed on current directives to ensure quality in an ever-changing environment.
• Arrests individuals violating state laws and collaborates with local law enforcement and prosecutors to support legal proceedings.
• Manage crowd control and provide initial response during medical or emergency situations.
• Additional opportunities and event specific assignments are available (with additional training) in patrol functions, dispatching, environmental safety, training and more.

Benefits

• Ongoing development opportunities designed to help you build confidence and expand your skill set.
• Strong foundation to build your experience, strengthen your fundamentals, and explore your career path while contributing to a team that values service, professionalism, and community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED