Public Relations Specialist

State of Montana•Helena, MT

5d•Onsite

About The Position

The Event AV Support Technician is responsible for the setup, operation, and disassembly of audio, video, lighting, and projection systems for live events. This position ensures optimal technical performance, conducts sound checks, troubleshoots equipment/system issues in real time, and collaborates effectively with clients and MTHS staff in a team environment to achieve desired production outcomes. Representative Duties: Setup and operation of audio and video equipment, including cameras, microphones, lighting, and AV control interfaces to deliver a variety of multimedia products for live streaming, video conferencing, and digital distribution. Create documentation, provide training, and troubleshoot technical issues in real-time for on premise, virtual, and hybrid events, meetings, and classes for various internal and external audiences. Maintain inventory, perform routine maintenance and upgrades to ensure all equipment functions optimally. C oordinate pre-production activities which involve interacting with clients, operating/supporting all video and audio equipment, and setting up for events including staging when needed. Transport and set up portable equipment, including lighting, and audio. Document, train, support, and host events, meetings, and training. Edit, organize, and publish accessible multimedia content for multiple platforms. Evaluate and purchase audio-visual and IT equipment. Perform video postproduction tasks, which include reviewing footage, applying edits, adding graphics, special effects, music, sound design, and color treatment in accordance with final multimedia production concept and WCAG 2.1 level AA accessibility guidelines. Ensure any required postproduction digital content is indexed/backed up according to state policies and is easily accessible.

Requirements

Associate degree in information technology, video production or related field.
Two years of relevant experience supporting multimedia productions and events.
Knowledge of audio and video production techniques and equipment operation.
Knowledge of conferencing software, social media platforms, and web publishing.
Skills in operation of AV equipment and software such as Zoom, Teams, Office 365, Planning Pod, Adobe Creative Suite, and Epiphan Pearl.
Knowledge of projectors, video transmission, audio signal flow, and lighting.
Communication, collaboration, problem solving, and time management skills.
Ability to communicate complex ideas clearly, concisely, and respectfully in plain language both orally and in writing.
Ability to provide excellent customer service by actively listening, being patient, and displaying empathy with a service-oriented attitude.
Ability to maintain social awareness by reading room dynamics, understanding others’ reactions, and adjust approach accordingly.
Ability to establish effective working relationships with employees, other agencies, the media, and the public.
Ability to work well under pressure and maintain composure while troubleshooting issues during an event.
Ability to adapt and be flexible to change requests, pivoting quickly to address needs.
Ability to plan well and be prepared for events to ensure all technology requested is tested and ready on schedule.
Ability to pay attention to detail so that documentation, labels, signal flows, and cues all occur on schedule.
Ability to be dependable and reliable, showing up for work on time and executing tasks within the designated timeframe.
Ability to learn new systems and processes, as well as receive feedback to improve the customer experience.

Nice To Haves

Other combinations of education or experience may be substituted including certifications such as CTS or ANP through AVIXA.

Responsibilities

Setup and operation of audio and video equipment, including cameras, microphones, lighting, and AV control interfaces to deliver a variety of multimedia products for live streaming, video conferencing, and digital distribution.
Create documentation, provide training, and troubleshoot technical issues in real-time for on premise, virtual, and hybrid events, meetings, and classes for various internal and external audiences.
Maintain inventory, perform routine maintenance and upgrades to ensure all equipment functions optimally.
Coordinate pre-production activities which involve interacting with clients, operating/supporting all video and audio equipment, and setting up for events including staging when needed.
Transport and set up portable equipment, including lighting, and audio.
Document, train, support, and host events, meetings, and training.
Edit, organize, and publish accessible multimedia content for multiple platforms.
Evaluate and purchase audio-visual and IT equipment.
Perform video postproduction tasks, which include reviewing footage, applying edits, adding graphics, special effects, music, sound design, and color treatment in accordance with final multimedia production concept and WCAG 2.1 level AA accessibility guidelines.
Ensure any required postproduction digital content is indexed/backed up according to state policies and is easily accessible.