Public & Labor Director of Account Management

CVS Health • Washington, DC

28d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description Responsible for managing team of account management professionals. Develops strong personal and collaborative relationships with an assigned book of business/territory to achieve customer satisfaction, revenue, membership, and earnings objectives. Work collaboratively with counterparts to ensure the Aetna Brand promise/experience is delivered to our Plan Sponsors/Producers. We are seeking qualified candidates in Alaska, Oregon or Washington state for this opportunity In addition to a competitive base salary, this position is also eligible for Sales Incentive Compensation Fundamental Components: Recruits, attracts, and retains a diverse account management workforce and engages and develops them through mentoring, coaching, and making available tools and resources. Develops and executes overarching account management strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development. Oversees existing business strategy implementation across assigned segment. Cultivates and maintains strong relationships with all constituents (producers, plan sponsors, customers, and internal partners). Partners with cross-functional team and represents account management to ensure internal and external constituent needs are met; removes organizational barriers that impact cross-functional work required to achieve results. Educates constituents on Aetna specific policies, product information, and procedures as well as industry issues and related current key business issues.

Requirements

• Health & Life Insurance License required.
• 5+ years of health insurance account management experience.
• 5+ years of experience with large/National (over 5,000) member customers.
• Bachelor’s Degree or equivalent work experience

Nice To Haves

• Exposure to public and/or labor entities preferred.
• Management experience preferred.

Responsibilities

• Responsible for managing team of account management professionals.
• Develops strong personal and collaborative relationships with an assigned book of business/territory to achieve customer satisfaction, revenue, membership, and earnings objectives.
• Work collaboratively with counterparts to ensure the Aetna Brand promise/experience is delivered to our Plan Sponsors/Producers.
• Recruits, attracts, and retains a diverse account management workforce and engages and develops them through mentoring, coaching, and making available tools and resources.
• Develops and executes overarching account management strategy for a book of business to include discussions on service levels and expectations, process improvements, operation of benefit plans, identification of gaps in service levels, and determination of root causes and solution development.
• Oversees existing business strategy implementation across assigned segment.
• Cultivates and maintains strong relationships with all constituents (producers, plan sponsors, customers, and internal partners).
• Partners with cross-functional team and represents account management to ensure internal and external constituent needs are met; removes organizational barriers that impact cross-functional work required to achieve results.
• Educates constituents on Aetna specific policies, product information, and procedures as well as industry issues and related current key business issues.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees