Public Key Infrastructure (PKI) Analyst

General Dynamics Information Technology•Arlington, TX

4d•$70,658 - $82,800•Onsite

About The Position

We are GDIT, supporting and securing complex government, defense, and intelligence projects nationwide. Our work has real impact, and you’re trusted to deliver your best every day with autonomy and opportunity to grow. We are seeking a customer-service-focused PKI/Local Registration Authority (LRA) Specialist in Arlington, VA. In this on-site role, you will provide timely, professional token support to users in a classified environment and regularly interface with end users and senior staff. You must be a self-starter, able to work independently while keeping customers informed of token status, and able to explain technical concepts clearly to non-technical users.

Requirements

3+ years of related experience
High school diploma required.
3+ years directly supporting help desk operations or customer service.
Experience with intermediate-level Microsoft Office, Internet Explorer, SharePoint, and Adobe Acrobat.
Active Secret clearance required at time of interview.
Active/current CompTIA Security+ ce.
Computing environment certification (e.g., Microsoft Windows Operating System Security).
If hired with only Security+ ce, continued employment requires obtaining the Windows certification within 3 months.
Maintain and upgrade certifications per contractual requirements.

Nice To Haves

Bachelor’s degree preferred.
SharePoint experience is a plus for maintaining the team’s site/page.
DISA PKI (LRA/RA/KRA) certificate within 3 months of start.

Responsibilities

Create, issue, and manage PKI tokens for Trusted Agents (TAs) and end users.
Handle registrations, certificate enrollments, and token issuance for 1,000+ users in a classified environment.
Accept used tokens, re-format or revoke active ones as required.
Support NEC and RCC-NG administrators with unclassified token management.
Acquire and maintain knowledge of relevant DoD and Army cybersecurity and PKI policies.
Obtain and maintain required certifications (8570 Level I, DISA PKI).
Create and maintain compliance artifacts, metrics, and detailed logs for audits and Army inspections.
Train Trusted Agents and maintain an updated list of TAs in the organization.
Ensure annual TA training is completed and current.
Submit TA training certificates and nomination memos to the Registration Authority (RA) for approval.
Coordinate with division-level TAs to ensure they understand their duties and meet turnaround targets (typically within 24 hours, barring external dependencies).
Provide technical support and troubleshooting for LRA token issues.
Respond to customer inquiries in person, by phone, email, instant message, and voicemail.
Deliver in-person and phone support for approximately 4,000 end users.
Provide VIP support and clearly communicate incident status and resolutions.
Maintain a strong customer service focus, demonstrating expertise, courtesy, timeliness, and professionalism with users and senior staff.
Work trouble tickets, including detailed notes, customer communication, and resolution within established SLAs.
Notify the team lead of VIP requests that need additional resources or may impact resolution times.
Prepare and maintain accurate documentation of LRA processes, guidelines, regulations, compliance requirements, and application reference guides.
Maintain required security and token documentation, logs, and forms per RA and organizational standards.
Participate in required meetings (e.g., weekly staff, training sessions, ticket reviews) as directed by the SIPR Lead.
Build credibility and trust with customers and team members.
Identify opportunities to improve customer satisfaction and propose solutions.
Support team processes and participate in cross-functional efforts.
Provide after-hours on-call support when needed.
Assist with special projects as required.
Maintain current knowledge of relevant technologies.

Benefits

Comprehensive benefits and wellness packages
401(k) with company match
Competitive pay
Paid time off
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.