Public Information Specialist

Commonwealth of Massachusetts•Boston, MA

5d•Onsite

About The Position

The Secretary of State is seeking a candidate for a Public Information Specialist in the Citizen Information Service Division. This position is responsible for answering citizen inquiries via telephone, email and mail correspondence on all areas of state government. This position also assists in implementing the Secretary’s goal of making state government more accessible and responsive to the public. Every Specialist will be cross trained in the operations of other divisions within the office to support them as needed.

Requirements

Familiarity or interest in state government structure, policies, procedures
Desire to serve the public
Function within a call center atmosphere
Ability to use current computer platforms
Excellent oral, written communication and comprehension
Organize material in a clear, coherent manner
Ability to handle many tasks simultaneously
Capable of prioritizing
Ability to absorb information quickly and communicate it clearly
Cooperative attitude to facilitate a shared work load in a fast-paced office environment
Aptitude for research necessary
Interpersonal office and telephone skills
High school diploma or GED

Nice To Haves

Spanish speaker preferred

Responsibilities

Answer high volume citizens’ telephone inquiries about state government promptly and courteously
Keep and update information resource directories, files, and materials
Research topics designated by the Director or supervisor
Handle correspondence when assigned by the Director or Supervisor

Benefits

75% state paid medical insurance premium
Reasonable Dental and Vision Plans
Flexible Spending Account and Dependent Care Assistance programs
Low cost basic and optional life insurance
Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
12 paid holidays per year and Sick, Vacation, and Personal Time
Tuition benefits for employee at state colleges and universities
Short-Term Disability and Extended Illness program participation options
Incentive-based Wellness Programs
Professional Development and Continuing Education opportunities
Qualified Employer for Public Service Student Loan Forgiveness Program