Public Information Officer

CONFIRE Joint Powers Authority•Rialto, CA

5d•Hybrid

About The Position

CONFIRE JPA is seeking a Public Information Officer responsible for developing, coordinating, and managing the agency’s public information, media relations, community outreach, public education, and strategic communications. This role leads communication efforts across a complex regional public safety environment involving emergency communications, Emergency Management Systems transport services, member agencies, subcontracted providers, hospitals, County departments, and communities throughout San Bernardino County. The Public Information Officer provides strategic guidance to the Executive Director, leadership staff, and member agencies on public messaging, media engagement, crisis communication, stakeholder outreach, and information dissemination, while also overseeing staff involved in media production, digital content, social media, outreach activities, and public education materials. The position requires strong writing skills, sound judgment, political awareness, public safety knowledge, and the ability to communicate effectively during routine operations, sensitive issues, emergency incidents, and periods of heightened public interest. The primary work location is CONFIRE JPA's Rialto office, with occasional assignments at the Hesperia or San Bernardino communication centers. CONFIRE JPA is a Joint Powers Authority (JPA) located in San Bernardino County, California, established to provide regional public safety communications, dispatch, computer information systems (IS), geographic information systems (GIS), and emergency medical services in support of its member and partner agencies. The CONFIRE JPA Communications Center’s primary function is to provide 24-hour-a-day, 365-day-a-year fire, EMS, rescue, and other public safety dispatch services to agencies throughout the region. Beyond its direct dispatch responsibilities, the Communications Center also serves as the San Bernardino County (XBO) Operational Area dispatch center, coordinating fire, local government, law enforcement, and emergency medical resources during large-scale incidents. CONFIRE JPA is also preparing to launch a countywide ambulance transport system that will further integrate emergency communications and EMS operations while enhancing regional service delivery.

Requirements

Bachelor’s degree from an accredited college or university in Communications, Public Relations, Journalism, Marketing, Public Administration, Emergency Management, Political Science, English, Business Administration, or a closely related field.
OR An equivalent combination of education, training, and qualifying experience that demonstrates the ability to perform the duties of the position may be considered.
Five (5) years of progressively responsible professional experience in public information, media relations, journalism, public relations, strategic communications, public sector communications, emergency communications, emergency management communications, public safety communications, or a closely related field.
Experience must include responsibility for preparing and disseminating information to the public, media, stakeholders, or community audiences.

Nice To Haves

Experience working in or with fire service, emergency medical services, emergency communications, emergency management, healthcare, public safety, local government, special districts, joint powers authorities, or other public agency environments.
Experience providing lead direction, supervision, coordination, or oversight of communications, media, outreach, digital content, or public information staff.
Experience supporting public information activities during emergency incidents, major incidents, disaster activations, planned events, public safety operations, or Joint Information System functions.
Experience serving as an organizational spokesperson or conducting on-camera, radio, print, or digital media interviews.
Experience developing public outreach strategies, community education materials, stakeholder communication plans, or public information campaigns.
Experience communicating complex or sensitive public agency issues to diverse audiences, including elected officials, public agencies, media representatives, labor groups, community members, and internal staff.
Experience using social media platforms, website content management tools, digital communication systems, photography, video, graphic design, or multimedia content development.
Knowledge of media operations, newsroom workflows, editorial decision-making, public records considerations, crisis communications, and emergency public information principles.
Knowledge of public safety operations, emergency communications, EMS systems, ambulance service delivery, incident command, Joint Information System practices, and regional emergency response coordination.
Strong writing, editing, verbal communication, public speaking, and presentation skills.
Ability to prepare clear, accurate, and timely communications in high-pressure, time-sensitive, sensitive, or controversial situations.
Ability to establish and maintain effective working relationships with employees, executive leadership, member agencies, media representatives, public safety partners, healthcare stakeholders, elected official staff, labor representatives, community organizations, and the public.

Responsibilities

Develop, coordinate, and administer a comprehensive public information, media relations, community outreach, public education, and strategic communications program for CONFIRE JPA.
Provide direction, coordination, and oversight to assigned communications staff, including Media Specialists; assign work, review work products, establish priorities, support staff development, and ensure consistency with CONFIRE JPA communication standards.
Prepare, review, edit, and coordinate press releases, public statements, talking points, media advisories, fact sheets, website content, social media content, newsletters, presentations, public notices, and other official communications.
Serve as CONFIRE JPA’s spokesperson and media liaison as assigned; respond to media inquiries and provide accurate, timely, and consistent information during routine operations, emergency incidents, and sensitive or high-profile matters.
Develop and implement communication strategies to support CONFIRE JPA’s countywide EMS transport system, ambulance implementation, emergency communications operations, organizational initiatives, and regional public safety responsibilities.
Coordinate public messaging and outreach involving member agencies, County departments, public safety partners, hospitals, healthcare stakeholders, subcontracted service providers, labor representatives, and community stakeholders.
Advise the Executive Director, executive leadership, command staff, managers, and member agency representatives regarding media engagement, public messaging, crisis communications, stakeholder communication, and community outreach strategies.
Plan, coordinate, and support press conferences, media briefings, public meetings, community presentations, stakeholder briefings, demonstrations, special events, and public education activities.
Support Joint Information System (JIS), Joint Information Center (JIC), emergency operations center, incident command, and regional public information functions during major incidents, emergency activations, planned events, disasters, system disruptions, or periods of increased public concern.
Monitor media coverage, public sentiment, social media activity, stakeholder concerns, emerging issues, public safety trends, and matters affecting CONFIRE JPA’s reputation, operations, or public messaging needs.
Develop communication plans, outreach campaigns, public education materials, and stakeholder engagement strategies related to emergency communications, EMS transport services, 9-1-1 system use, ambulance operations, system changes, and public safety services.
Coordinate with communications staff, PIO counterparts, member agency representatives, County departments, fire agencies, EMS partners, hospitals, and external organizations to ensure consistent regional messaging and coordinated information sharing.
Prepare briefing materials, key messages, frequently asked questions, presentation materials, public education content, and executive communication support for internal and external audiences.
Manage or oversee CONFIRE JPA digital communication channels, including website content, social media platforms, multimedia materials, public alerts, and other communication tools.
Oversee the production of communication materials prepared by assigned staff, including graphics, video, photography, social media content, public education materials, presentations, and outreach materials.
Assist with internal communications to support employee awareness, organizational alignment, implementation updates, service changes, emergency notifications, and major agency initiatives.
Support public outreach and community education efforts designed to increase understanding of CONFIRE JPA’s role in emergency communications, EMS transport coordination, ambulance service delivery, and regional public safety operations.
Coordinate messaging related to sensitive, controversial, or high-profile issues, including ambulance system implementation, response performance, service impacts, major incidents, public complaints, misinformation, and stakeholder concerns.
Develop and maintain relationships with media representatives, public information officers, community partners, elected official staff, member agency representatives, and other communication stakeholders.
Evaluate the effectiveness of public information, media relations, outreach, and communication activities; recommend improvements to enhance public understanding, stakeholder trust, and message consistency.
Maintain awareness of laws, regulations, public records considerations, confidentiality requirements, media practices, public safety communication standards, emergency management principles, and best practices related to public information.
Provide vacation or temporary relief as required.
Perform other related duties as assigned.