Public Information Officer

City of Osage Beach•Osage Beach, MO

About The Position

The Public Information Officer (PIO) supports the City’s communication, marketing, and community engagement efforts by creating content and managing digital channels. The role ensures information is accurate, consistent, and on brand while working with departments to keep residents and stakeholders informed. This position also supports and contributes to broader community engagement and economic development initiatives.

Requirements

Working proficiency in Adobe Creative Suite or strong capability in Canva or similar tools
Experience with CMS platforms (WordPress, CivicPlus, or similar) for website updates
Experience managing social media platforms including Facebook, Instagram, and LinkedIn
Basic photography and video capture/editing skills for digital content
Ability to turn data and updates into clear, easy-to-understand visuals
Strong visual judgment in layout, typography, and presentation
Ability to manage multiple deadlines and follow up with departments to gather needed information
Comfortable shifting between office work and on-site digital documentation support
Strong writing and proofreading skills for social, web, and general communications
Self-starter with the ability to work independently and follow through on tasks
Bachelor’s Degree in Marketing, Graphic Design, Communications, or a related field or 2 to 4 years of professional experience in marketing, communications, digital content creation, or graphic design or Any combination of education, training, and/or experience which would qualify for the position including a portfolio demonstrating experience in graphic design, social media content, and professional layout

Nice To Haves

3+ years of experience in municipal communications or public-sector marketing
Proficiency with Adobe Creative Suite and CMS platforms (e.g., CivicPlus, WordPress)
Portfolio showcasing design, photography, video, and digital content work

Responsibilities

Plan and execute a monthly content calendar highlighting city services, community stories, and department updates
Capture original photography, short-form video, and written content
Monitor comments and messages and route inquiries to the appropriate departments
Review platform performance and apply insights to improve future content
Support promotion of city events through coordinated content and campaign execution
Provide on-site digital documentation support at City events (i.e. live posting, photography, logistics coordination, etc.)
Maintain and update city website content to ensure accuracy across all departments
Promote awareness and understanding of City services, policies, projects, and issues
Audit website copy for clarity, accessibility, and SEO best practices
Monitor and update third-party listings (e.g., Google Business Profiles) for accuracy
Serve as the primary in-house design resource for the City
Create marketing materials, digital assets, presentations, and social graphics
Develop templates for departments to ensure consistent visual standards
Translate complex initiatives into clear visual formats (infographics, summaries, scorecards)
Coordinate with departments to gather updates, announcements, and content needs
Assist in preparing internal and external communication materials
Maintain a centralized content pipeline to support ongoing communication efforts
Collect performance data from departments on a set schedule
Manage timelines and follow-ups to ensure timely completion
Format and organize data into clear, visually engaging reports for leadership and public use
Other duties as assigned