Public Health Technician - Grant Funded

Tuba City Regional Health Care Corporation•Tuba City, AZ

About The Position

Under the direction of the Public Health Director, Program Manager, and Lead Public Health Technician, the Public Health Technician provides public health interventions, including pandemic and epidemic preparedness; infectious disease case investigation and contact tracing; infectious disease screening; vaccination outreach; community health work and resource delivery; health education and coaching; population health measurement; and public health data support. The role conducts case investigations and contact tracing, provides evidence-based interventions and education, and communicates public health information to community members. The technician supports community members in reaching optimal health without discrimination and uses patient-tracking software and electronic health records to document services. This is a grant-funded position. The position requires adherence to infection-prevention guidance and TCRHCC policies, including HIPAA, and may involve work outdoors in varied weather while wearing personal protective equipment. Work is typically moderate-noise and mostly sedentary, but may include extended standing and walking, occasional lifting, and working in close or crowded areas. The role may require managing stressful situations, urgent needs, multiple priorities, and shift work.

Requirements

High school diploma or GED.
Six months of customer service or contact-tracing experience.
Six months of public health or community outreach experience.
Current Basic Life Support (BLS) certification from the American Heart Association, or ability to obtain it within six months of hire.
Satisfactory performance in prior and current employment, supported by positive references addressing ability to communicate; maintain positive working relationships; demonstrate high ethical standards; show a professional, positive attitude and work ethic; interact professionally during crises; empathize with distressed people; multitask; write reports and notes; provide excellent customer service and telephone etiquette; use computers and software; be reliable and dependable; and conduct presentations or public speaking.
Completion of job interviews with above-satisfactory scores and demonstration of ability to perform the essential functions.
Successful background and reference checks, including satisfactory employment references demonstrating ability to perform the essential functions.
Successful fingerprint clearance, physical examinations, and other required screenings.
Submission of all required employment documents and information without false, misleading, or incomplete information.
Ability to meet the described physical and mental demands, with reasonable accommodation where applicable.

Responsibilities

Follow infectious disease prevention guidance from the CDC, Navajo Nation Health Command and Operation Center, and TCRHCC EPI Response, and provide patients with current evidence-based information.
Interview people with infectious diseases, including STIs, to identify possible contacts or partners, communicating face-to-face, by phone, text, or email in compliance with TCRHCC HIPAA policy.
Coordinate with public health technicians, clinical staff, and support staff to complete referrals and community health worker interventions promptly.
Assess patients’ needs, status, and risk; submit welfare-check assessments; and coordinate patient needs with community connectors, nurse practitioners or physician assistants, and public health nursing.
Use updated scripts as needed for STI and other infectious disease responses.
Connect community members with resources such as food, water, housing, electricity, health care, public health interventions, and social services; help individuals and families navigate systems and access culturally appropriate, science-based information.
Deliver evidence-based, trauma-informed public health interventions related to mental and physical health promotion, including health coaching and programs such as Family Spirit, supporting primary, secondary, and tertiary prevention.
Deliver public health communications and messaging on prevention topics.
Promote public health services and deliver vaccination efforts by phone, telehealth, or face-to-face in the community.
Provide front-line epidemic response and disease surveillance support, collaborating with data analysts and epidemiologists on data input and collection.
Assist with planning and conducting community health assessment surveys across the Tuba City service area, gathering information about community health, social determinants of health, and other assessment measures.
Maintain patient confidentiality and comply with HIPAA and all TCRHCC policies and procedures.
Enter electronic health record data accurately and promptly and complete revenue-generation tasks related to patient services.
Communicate clearly by telephone and in person, providing timely, accurate, up-to-date customer service for public health needs.
Use EHR and available data systems to track public health data; contact patients to obtain missing data and promote public health services.
Assist screeners and greeters at entry points with screening patients and visitors entering the TCRHCC campus.
Wear required personal protective equipment while on duty and safely complete PPE donning, doffing, and disposal procedures in accordance with current guidance.
Complete training in routine cleaning and decontamination of surfaces contaminated by communicable diseases.
Follow established compliance, safety, and quality-assurance standards and perform other duties as assigned.