Public Health Technician, (B277410-1), 206, Detoxification

City of Laredo•Laredo, TX

1d•Onsite

About The Position

This position is grant funded and is solely dependent on the availability of grant funds. Under the direction of the Detoxification Department (The ROOTS), the Public Health Technician is responsible for the development, implementation, coordination, and maintenance of a Comprehensive Quality Management (CQM) program that complies with standards dictated by funders. The role involves identifying core performance measures critical to the care and treatment of individuals with mental health and Substance Use Disorder (SUD). Responsibilities include conducting and reviewing client satisfaction surveys and reporting any unusual or recurring patient care issues identified from the survey results.

Requirements

Associate's degree or 60 completed college hours from an accredited college or university in Public Health or related field.
At least one (1) year of experience in healthcare or health-related experience.
Knowledge of mental health SUD, drug testing and health education available.
Knowledge of SUD prevention and wellness strategies.
Knowledge of mental health and SUD and community resources available and of proper health care delivery system.
Knowledge of social and cultural behavior according to socio-economic status, traditions, and customs.
Knowledge of community organizations communication and local culture.
Knowledge of educational and outreach tools.
Knowledge of conferences, workshops, and seminar development trainings.
Knowledge and understanding of the policies and procedures of the department to facilitate services to people of diverse backgrounds and to those living with mental health and SUD.
Knowledge of modern office procedures and methods including computers and applicable software.
Knowledge of English grammar, spelling, and punctuation.
Knowledge of basic mental health principles, terminology, diagnosis, and treatment.
Knowledge of the basic mental health and behavioral principles, terminology, diagnosis, and treatment.
Knowledge of procedure manuals for emergency preparedness.
Skills in problem-solving, leadership, conflict management, and team building to ensure a productive work environment and achievement of goals.
Skill in organization and time management.
Skill in performing a variety of duties, often changing from one task to another of a different nature.
Ability to develop, produce, and disseminate news media for education, press releases, and press conferences.
Ability to supervise other public program staff, manage health education, and wellness and socially oriented programs.
Ability to meet schedules and deadlines of the work.
Ability to maintain the confidentiality of information and professional boundaries.
Ability to conduct investigations.
Ability to interpret general lab data.
Ability to analyze and coordinate on use of epidemiological data.
Ability to prepare clear and concise reports.
Ability to speak before various groups and to communicate effectively both orally and in writing.
Ability to maintain a valid Texas Driver License and a good driving record.
Ability to project a positive and professional image of the City of Laredo.
Ability to comply with all City of Laredo's policies and procedures.
Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
Ability to perform essential functions.
Ability to perform other duties as assigned.
Proof of TB Test/Screening will be required to be presented prior to employment.
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
Thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Undergo a drug and alcohol test prior to employment.
Subject to random drug and alcohol testing if in a safety-sensitive function/position.
Must be able to function in a principle-based organization that has a culture built on character and core values.

Nice To Haves

Foreign credential evaluation completed by a professional credential evaluation agency that is a member of the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE) if education is from outside the United States.

Responsibilities

Ensures that all quality management activities operate consistently and ethically within the mission and values of the organization.
Monitors patient activities for health and safety and for compliance with program activities.
Redirects patients to the policies of the facility.
Conducts safety checks on all patients throughout the shift and reports any abnormalities immediately.
Participates in the admission process and completes required paperwork.
Completes patient assessments and analysis as required.
Obtains and enters biometrics on all patients and documents the results in electronic medical records and reports any concerns or abnormalities to the medical staff.
Conducts searches as needed on personal belongings, rooms, and vehicles.
Administers testing for drug, alcohol, and tobacco usage.
Communicates significant events or information to the Treatment Team, documents critical information in patient records, and completes Accident/Incident Reports as needed.
Provides transportation services for patients with off-campus pre-approved appointments.
Checks in visitors as needed and monitors visitation, per policy.
Checks patients in and out who have been approved for passes and therapeutic leave.
Attends and participates in shift change meetings, required staff training, patient groups, and unit meetings.
Responds to emergency situations per protocol.
Leads the performance management process that measures and evaluates progress against goals for the organization.
Identifies core performance measures that are most critical to the care and treatment of people living with mental health and substance use disorder (SUD).
Assesses the extent to which mental health and substance use disorder (SUD) health services provided to clients under the grant are consistent with the most recent Public Health service guidelines for the treatment of mental health and substance use disorders disease and related opportunistic infections; and develop strategies for ensuring that such services are consistent with the guidelines for improvement in the access to and quality of mental health and substance use disorder services.
Works in the involvement of consumers being served to help ensure that the needs of people living with mental health and substance use disorder (SUD) are being addressed by Comprehensive Management Program (CQM) activities.
Works directly with consumers on Quality Improvement (QI) activities by involving them in the CQM program and using consumer input and feedback to drive improvement efforts.
Evaluates and conducts assessments using standardized tools.
Evaluates information obtained from clients' interviews to identify needs and barriers.
Composes narrative reports summarizing monthly activities; ensures the accuracy, completeness, and timeliness of the same.
Monitors and reviews clients' charts for proper documentation on file.
Develops meeting agendas and facilitates meetings and advises and assures that quality improvement ideas are carried out and evaluated.
Educates on quality management best practices SAMHSA Performance Measures.
Educates and trains staff as to the quality improvement plan and their respective responsibilities in carrying out the quality improvement program.
Develops targeted innovations to reduce disparities in care for target populations.
Maintains current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.
Analyzes client, staff, and stakeholder survey data and identifies plans for quality improvement as well as reviews patient experience and incident reports, patient complaints, and grievances and reports on trends.
Assists with identifying and developing future goals and activities for the QI program and participates in decisions on priorities and activities.
Evaluates the impact of QI initiatives on client health outcomes.
Evaluates their CQM program on an annual basis to assess the program's effectiveness and identify areas for improvement.
Maintains confidentiality in strict accordance with City of Laredo Detoxification Department's policies and procedures.
Follows telephone etiquette at all times in telephone communications.
Performs related work as required.