Public Health Technician

County of St. Clair • St. Clair County Health Department, MI

23h • Onsite

About The Position

Ensures smooth clinic operations by registering and scheduling clients in EMR and by performing activities such as answering telephones, utilizing multiple computer systems, performing routine health tests, and lab procedures including the proper handling of lab specimens. Provides community health information, education and referrals to local resources/agencies, medical, mental and dental health care. The ability to interact and work well with a variety of people is essential, as is the ability to perform multiple tasks simultaneously all while providing excellent customer service.

Requirements

• Graduation from an accredited high school or GED supplemented by knowledge normally acquired from specialized trainings such as that acquired in approximately one year of college, technical, vocational, trade, or business school.
• A minimum of one year experience performing clinical/technical duties in a medical office/clinical setting required.
• Significant knowledge of current office practices and procedures with experience in Electronic Medical Record systems.
• Proven medical terminology.
• Proven ability to work effectively and courteously with other employees and the public including small children.
• Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.
• Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.
• Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
• Ability to demonstrate predictable, reliable, and timely attendance.
• Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
• Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
• Ability to learn from directions, observations, and mistakes; and apply procedures using good judgement.
• Ability to use discretion and maintain sensitive and confidential information.
• Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
• Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.
• Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
• Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook as required. Proficiency may be tested.

Nice To Haves

• Certification as a Medical Assistant and Associate Degree preferred.

Responsibilities

• Welcomes and receives clients, gathers demographic information, assists client with completion of various forms and applications.
• Understands the importance of client confidentiality and follows agency policies relating to HIPAA and confidentiality.
• Provides outreach, education and referrals to clients through consultation and written materials and facilitates connection to internal and external health and community resources.
• Perform a variety of clerical duties including computer data entry, record keeping, account keeping, filing, copying, answering phones, and providing counter assistance.
• Performs lab procedures which may include urinalysis, hemoglobin, blood lead screening, pregnancy tests, cholesterol/glucose tests, height, weight, head circumference and accurately documents data in client chart.
• To provide support and assurance to Vaccines for Children (VFC) providers regarding immunizations and other aspects of biologic inventory.
• Perform lab calibrations/controls on lab equipment in accordance with CLIA guidelines.
• Participate in team meetings and workshops to update knowledge and skills related to program requirements, and participate in Quality Assurance activities.
• Support other staff members as workloads, temporary absences and emergencies occur.
• Perform multi-tasking duties as needed for efficient information management and positive client service.
• Prepares professional correspondence according to division format.
• Answer phone and other inquiries requiring knowledge of program and departmental rules and regulations.
• Reconciles services provided by staff within time frames and guidelines established by SCCHD finance and Michigan Department of Community Health (MDCH).
• Collects payment and data enters payment to the appropriate account, balances cash reports, prepares deposit summaries and makes deposit to finance office.
• Utilizes multiple computer systems for appointment scheduling, program data entry, record maintenance, etc., including MCIR, MI-WIC, Insight, Healthy Kids/Plan First application program, Medicaid and other insurance status programs.
• Maintain program policy and procedure manual, create and maintain program forms, compute charges and generate receipts.
• In conjunction with other professional team members schedules client appointments for clinics, home visits or office visits.
• Make appointments, appointment reminders and follow-up of appointment cancellations.
• Understands the importance of client confidentiality and follows agency policies relating to HIPAA and confidentiality.
• Mandatory participation in orientation and training for basic public health emergency preparedness and response concepts.
• Other duties as assigned.

Benefits

• Background check
• Valid State of Michigan operator license
• Reliable transportation and vehicle insurance
• MDCH Healthy Kids/MIChild, MDCH Breastfeeding Basics, MDCH Anthropometric Laboratory training completion (provided by Michigan Department of Community Health) within 8-12 months hire.
• OSHA, Blood Borne Pathogen and HIPPA training (as required and provided by St. Clair County Health Department) within 60 days hire.
• Required to report to duty when called upon in the event of a Public Health Emergency regardless of declaration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED