Public Health Nurse - Multi-Channel Contact Centre

Regional Municipality of Peel

4d•Hybrid

About The Position

The Public Health Nurse works in Peel Region’s Family Health division, supporting healthy growth and development in the early years and helping reduce health disparities. The role applies public health and nursing knowledge to assess client needs, provide health information and counselling, promote health and protection, and connect clients with community resources and healthcare providers. Services are delivered through multiple channels, including telephone and email, and may involve work in offices, clinics, community settings, and home visits. The nurse collaborates with individuals, families, communities, internal teams, and external partners to identify health needs and service gaps, plan and evaluate public health strategies, and improve health outcomes. The role also contributes to inclusive service delivery, professional development, quality assurance, emergency preparedness, and public health emergency response. The position is an 18-month, full-time contract, with 35 hours per week, Monday to Friday. The work arrangement is hybrid, with at least two days per week on-site and off-site work performed within Ontario. Additional in-person presence and flexible hours may be required based on operational needs.

Requirements

Baccalaureate degree in Nursing or equivalent recognized by a Canadian university.
Current license to practice as a Registered Nurse with the College of Nurses of Ontario.
Previous nursing experience, public/community health nursing experience, or a public health consolidation placement as part of a BScN degree.
Current CPR (BLS) certification.
Understanding of Peel’s diverse community and associated health impacts.
Ability to provide non-stigmatizing, equitable, and inclusive care.
Ability to establish and maintain collaborative working relationships with internal and external partners.
Excellent interpersonal and customer service skills, including diplomacy and confidentiality.
Advocacy, negotiation, conflict management, and de-escalation skills.
Ability to work independently and as part of a team, and to participate in project work.
Skills in assessment, planning, implementation, and evaluation at individual and program levels.
Experience using different forms of evidence, including health status data, critical appraisal of research evidence, and analysis of guidelines.
Critical thinking and problem-solving skills, and ability to apply appropriate theory and learning principles to practice.
Proficiency with mobile and computer systems, applications, and relevant databases.
Effective written and verbal communication, including presentations, public speaking, and group facilitation in person and virtually.
Ability to adapt to changing work environments and contexts, including supporting emergency responses.
Effective organization and time management skills.
Availability for flexible hours, potentially including weekends, standby/on-call, and evenings.
Ability to work across Public Health Department nursing areas if redeployed.
Ability to work at and travel between multiple locations during the workday; use of a personal vehicle for work-related purposes may be required.
Ability to work in an office or community setting up to five days per week, as required.

Nice To Haves

Experience working with individuals and families during preconception, prenatal, and postpartum stages, and with infants and families with young children aged 0–6, to reduce disparities and promote early child development.
Knowledge of maternal-child health, parent-child relationships, transition to parenthood, early child development, and health promotion models and principles.
Experience engaging and maintaining partnerships with diverse communities to plan, implement, and evaluate interventions supporting children and families.
Experience in tele-practice, home visiting, case management, facilitation, and delivering presentations.

Responsibilities

Deliver direct client services through telephone and email, assessing client needs, providing health teaching, and connecting clients with community resources and healthcare providers.
Apply population health, nursing, and public health knowledge to assess client health, identify concerns, and consider determinants of health.
Provide health information, teaching, and counselling to individuals, groups, families, and communities.
Support clients in identifying health risks and making informed choices about protective, preventive, and health-promoting measures.
Establish goals with clients and identify outcome indicators and evaluation measures.
Collaborate with clients and communities to identify health issues, assets, strengths, resources, inequities, needs, and service gaps.
Participate in planning, developing, implementing, and evaluating community-wide and site-specific public health strategies using evidence-informed decision-making.
Advocate for healthy public policy and equitable access to health and related services.
Develop and maintain partnerships and networks, using team building, negotiation, conflict management, and facilitation skills.
Communicate information about Peel Region services, public health programs, and community resources using inclusive, non-stigmatizing language.
Liaise with Family Health program areas to maintain current program information, referral pathways, client-facing information, and systems.
Mentor and orient students, new staff, and colleagues; participate in workgroups, research, and quality assurance initiatives.
Support change management and workplace culture initiatives, engage in reflective practice, and participate in professional development.
Adhere to professional and ethical standards, relevant legislation, employer policies, procedures, and medical directives.
Participate in emergency preparedness, planning, and training, and respond to public health emergencies and significant incidents as required.
Perform other duties that support organizational goals and act as an ambassador for Peel Region and Public Health Services.