Public Engagement Coordinator

City of Goldsboro•Cocoa, FL

2d•$56,434 - $70,678•Onsite

About The Position

The Communications and Public Engagement Department is focused on increasing community engagement. The Public Engagement Coordinator will work to build and maintain relationships with homeowners, neighborhood associations, and community partners. The position will coordinate efforts with all City departments to successfully execute public engagement campaigns, as well as research, develop, and train staff on public engagement principles and best practices. They will work directly with the Communications and Public Engagement Department Director to determine the best strategies for engaging the community in these efforts. The Public Engagement Coordinator will also be responsible for attending events to generate awareness of the City of Georgetown’s services.

Requirements

Bachelor’s degree from an accredited college or university with major coursework in communications, marketing, journalism, public relations, or related field.
Three (3) years of experience involving the development and coordination of public information or community outreach/involvement programs, or any equivalent combination of experience, education, and training that provides the required knowledge, skills, and abilities.
Knowledge of community organizing.
Knowledge of planning, organizing, and time management.
Knowledge of direct marketing and public engagement standards and best practices.
Knowledge of journalistic professional standards for news writing, still photography, and video.
Knowledge of social media standards and best practices.
Knowledge of principles of clear written and oral communication.
Knowledge of community outreach and inclusion principles.
Skill in developing and implementing innovative and equitable engagement strategies to involve community groups, organizations, and members of the public.
Skill in analyzing results of public engagement activities to inform program planning and decisions.
Skill in identifying and building relationships with individuals and groups affected by specific projects and individuals from a variety of different backgrounds and experience.
Skill in communicating and writing effectively, both orally and in writing, including understanding and communicating complex, technical information to a diverse audience and summarizing community feedback for City leadership.
Skill in using computer and software programs and virtual public engagement tools.
Skill in direct marketing and public engagement, including survey writing, engagement design, and promotion.
Skill in speech-making, presentations, and small-group and interpersonal communication.
Skill in prioritizing, organizing, and completing a range of tasks or projects.
Skill in working effectively and efficiently without direct supervision.
Skill in reading and comprehending City policies, budgets, goals, and programs.

Responsibilities

Manage, coordinate, and assist with the planning, development, and implementation of strategies to help facilitate community involvement with City departments, programs, and initiatives.
Assist with the facilitation of public dialogues and consensus-building. Assistance includes securing venues, arranging for interpreters, greeting attendees, note-taking, and/or facilitating.
Develop, present, and evaluate material for public outreach and educational events.
Organize, implement, and participate in other public events, including giving presentations and facilitating small-group discussions.
Manage setup and execution of assigned public engagement campaigns.
Maintains the Georgetown Neighborhoods Roundtable group, including organizing and producing quarterly meetings, responding to requests, sending regular newsletters, and maintaining an updated contact list.
Serves as the subject-matter expert and point person for public engagement for the City of Georgetown, including developing and providing training on public engagement best practices and principles and working with other departments to create and support public engagement efforts across multiple platforms.
Serves as the City’s lead for updating and adhering to our Language Access goals.
Lead developing policies to guide and manage public engagement and language access strategies for the City.
Develops and employs processes to track public engagement and feedback.
Works with City staff to write and edit communications collateral, including news releases, articles, social media posts, presentations, and speeches, when needed for public engagement campaigns.
Participates in the development of overall marketing strategy and objectives for assigned campaigns.
Remains current on industry trends, activities, and current programs related to public engagement.
Identifies specific objectives, target customer segments, and plans for individual public engagement campaigns.
Performs other duties as assigned.