Public Defender Intake Specialist I

State of Maryland•Baltimore County, MD

3d•Onsite

About The Position

The Office of the Public Defender is seeking detail-oriented applicants with customer service and data entry skills for a full-time, entry-level Public Defender Intake Specialist I position. The position requires the ability to work in a fast-paced environment in our Baltimore County office. The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism, people skills, and empathy are a must. Intake Specialists are responsible for the creation of the file for the attorney, creating and mailing assignment letters to clients and attorneys, and filing entries of appearance with the court. Intake Specialists open, close and update cases in the agency case management system (edefender). Intake Specialists pull files and dockets from fax repositories and the offices’ email accounts and transfer them to the discovery drive, Google drive and sheets, and updating in edefender (assigning edefender number and inserting correspondence). Additionally, the Intake Specialist I must answer phones, greet the public, and retrieve and enter data. Public Defender Intake Specialist I will also help with organization of case files and process discovery. Assist co-workers when needed. Employees in this classification do not supervise.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate
Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information
Ability to communicate with clients and visitors
Ability to complete tasks in a fast-paced work environment
Ability to work in various settings
Ability to operate a computer and other office equipment
Access to a motor vehicle

Nice To Haves

Proficiency in data entry
Strong communication skills
Experience working in a fast-paced retail or office environment
Customer service experience
Strong interest in working with indigent clients with mental illness and their families
Experience working with CJIS and/or JIS systems
Experience working with arrested persons, attorneys, law enforcement, the public, and courtroom personnel

Responsibilities

Create the file for the attorney
Create and mail assignment letters to clients and attorneys
File entries of appearance with the court
Open, close and update cases in the agency case management system (edefender)
Pull files and dockets from fax repositories and the offices’ email accounts and transfer them to the discovery drive, Google drive and sheets, and updating in edefender (assigning edefender number and inserting correspondence)
Answer phones
Greet the public
Retrieve and enter data
Help with organization of case files
Process discovery
Assist co-workers when needed