DSHS ESA CSD Public Benefits Specialist 1-3

State of Washington•Snohomish County – Lynnwood, WA

5d•Onsite

About The Position

DSHS ESA CSD – Public Benefits Specialist 1-3 The Economic Services Administration's (ESA), Community Service Division (CSD) is hiring an entry-level position as a Public Benefits Specialist, with training provided. This exciting opportunity involves working on-site at our Alderwood Community Services Office (CSO) in Lynnwood, WA. As a Public Benefits Specialist, you will help people applying for public assistance services in-person. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs. When you work for us, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service. We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. Some of what you will do: Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Requirements

Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims. (College education can substitute year-for-year for experience).
One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
Ability to learn and utilize various computer programs.
Ability to communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options, in person and over the phone.
Ability to work with complex technical regulations and procedures and analyze complex situations.
Ability to refrain from personal bias when determining eligibility.
Ability to prioritize and perform multiple tasks in a busy office with numerous interruptions.
Valid driver's license (if driving on state business).
Liability insurance on a privately owned vehicle (if driving a privately owned vehicle on state business).

Nice To Haves

Thrives in a standardized work setting.

Responsibilities

Process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
Conduct intensive interviews and independently determine eligibility.
Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
Process all applications and case actions in accordance with federal and state requirements based on household income and size.
Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.