DSHS ESA Public Benefits Specialist 4 (Case Planning & Support Specialist)

State of Washington•Clark County – Vancouver, WA

5d•Onsite

About The Position

The Economic Services Administration’s Community Service Division is hiring a Public Benefits Specialist 4 to serve as a Case Planning and Support Specialist at the Columbia River Community Service Office in Vancouver, Washington. The position works full-time in the office and provides hands-on support and leadership to staff and clients. The specialist helps clients navigating challenging circumstances connect with appropriate public benefits and services, assesses eligibility for multiple assistance programs, develops tailored case plans, and coordinates with partners across healthcare, housing, employment, and other areas. The role requires sound judgment, knowledge of policies and regulations, and the ability to manage complex cases with care. The successful candidate will communicate clearly and empathetically, remain grounded when working with people in distress, and adapt to changing program requirements and priorities. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday.

Requirements

Meet one of the following experience and education pathways: 12 months of experience as a Public Benefits Specialist 3; or a bachelor’s degree or higher and 12 months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services; or five years of combined higher education and/or equivalent experience, including at least one year of equivalent work experience.
Satisfactorily complete the agency’s Public Benefits Specialist Training Program.
Have deep knowledge of Washington public assistance programs and the ability to assess and redetermine eligibility accurately.
Navigate and apply WAC, RCW, and internal procedural manuals.
Understand how to create realistic, trauma-informed service plans grounded in each client’s circumstances.
Interpret complex data and documentation and make accurate, timely decisions.
Communicate clearly, respectfully, and empathetically, including when explaining difficult decisions or defusing high-tension situations.
Remain calm and maintain professional boundaries when working with people in distress.
Adapt to changing programs and priorities, manage multiple tasks, and maintain performance.
If driving on state business, have a valid driver’s license; employees using a privately owned vehicle on state business must have liability insurance.
Submit an updated resume and three professional references with contact information.

Responsibilities

Conduct detailed interviews to assess eligibility for cash, food, medical, and other public assistance programs.
Facilitate program orientations and explain benefit pathways clearly and empathetically.
Design, monitor, and update personalized case plans addressing barriers and supporting employment goals.
Refer clients to services such as domestic violence support, substance use treatment, mental health counseling, housing, and job training.
Coordinate with external agencies and service providers to align support plans.
Review and interpret complex documents, including court orders, leases, and medical notes, to determine appropriate program fit.
Authorize and track supportive services such as transportation, childcare, and work clothing.
Maintain accurate, up-to-date case notes and documentation in systems including ACES, Barcode, eJAS, and HPF.
Respond to case audits, resolve discrepancies, and ensure compliance with federal and state regulations.
Participate in outreach efforts, home visits, and client advocacy as needed.