Public Benefit Supervisor

Ensemble Health Partners•Springfield, IL

10d•$52,100 - $65,125•Onsite

About The Position

Supervises the day to day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities. Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present. By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Requirements

2 years' experience interacting with patients regarding hospital financial issues.
Superior customer service skills and ability to communicate with all levels effectively.
Accustomed to substantial computer use and possesses a strong ability to multi-task required.
Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.
High School Diploma or GED.
Combination of post-secondary education and experience will be considered in lieu of degree.
CRCR within 9 months of hire.

Nice To Haves

4 year/Bachelor's Degree preferred.

Responsibilities

Monitors staff account level work outcomes to ensure productivity and quality standards are maintained.
Monitors workflow and action planning for successful KPI measures.
Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.
Assists Manager or Director with staff time & attendance compliance.
Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.
Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
Ability to travel when needed.
Other job duties as assigned.