Public Benefit Specialist I Part-Time

DuPage County Health Department•Addison, IL

1d•Onsite

About The Position

We are seeking a part-time Community Health Worker I to assist clients with accessing and navigating public benefits, health insurance, and other supportive programs. This role involves completing applications for various assistance programs, tracking client application status, collecting sensitive information, and conducting income assessments. The ideal candidate will have knowledge of Medicare, Medicaid, third-party insurance, public and private resources, and healthcare financial processes. This is a part-time position working 3 days per week, 20 hours per week at our North Public Health Center in Addison. We are particularly interested in a bi-lingual candidate who is passionate about helping the residents of DuPage County. Salary is based on experience and may increase.

Requirements

Completion of some college coursework
Three years of customer service within a health care setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts.
Bilingual in English/Spanish is required.
The ability to become a Certified Application Counselor with the Illinois Department of Insurance is required.

Nice To Haves

Good working knowledge of all benefit types including Medicare, Medicaid and third-party insurance.
Knowledge of public and private resources.
Knowledge of internal, agency financial policies or some knowledge of healthcare industry financial processes and policies.

Responsibilities

Assists clients with access to and navigation of public benefits, health insurance, and other supportive programs.
Completes and files basic applications for health care coverage or other financial support for health-supporting program access, such as for Medicaid, local access to care programs, food assistance programs, and hospital financial assistance.
Follows individual client application status through to resolution and communicates outcomes.
Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
Applies agency financial policies to individual client circumstances, including eligibility for reduced fees.
Assists clients and direct service staff with understanding the Medicaid program and process for obtaining and maintaining benefits.
Provides basic, culturally competent, education on common health insurance topics, including explanation of co-pays, coinsurance, premiums, deductibles, and payment options and minimum payments.
Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
Refers clients to community-based resources or other Health Department services as necessary.
Demonstrates the ability to work within multiple electronic systems in order to respond to client needs.
Performs concurrent documentation as necessary and adheres to established productivity expectations.
Maintains confidentiality of privileged information and adheres to patient privacy laws and demonstrates sensitivity and understanding of other ethnic groups and cultures.
Participates in emergency response activities as assigned.