Public Area Housekeeper
About The Position
At The Westin Rancho Mirage Golf Resort & Spa, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing experiences that help them feel better than when they arrived. We are seeking team members who take pride in creating clean, welcoming, and comfortable spaces while delivering exceptional service and hospitality. The Public Area Attendant is responsible for maintaining the cleanliness, appearance, and overall presentation of all public and back-of-house areas throughout the resort. This role plays a critical part in ensuring guests experience a clean, safe, and inviting environment while supporting the overall operations of the Housekeeping Department.
Requirements
- High school diploma or equivalent preferred.
- Ability to work independently and in a team-oriented environment.
- Strong attention to detail and commitment to cleanliness.
- Excellent customer service and communication skills.
- Ability to work flexible schedules, including weekends and holidays.
- Ability to stand and walk for extended periods during a full work shift.
- Ability to frequently bend, kneel, squat, push, pull, and reach.
- Ability to lift and carry up to 50 pounds safely.
- Ability to operate cleaning equipment and housekeeping tools.
- Ability to work indoors and outdoors in varying weather conditions.
Nice To Haves
- Previous housekeeping, janitorial, custodial, or hospitality experience preferred.
- Bilingual (English/Spanish) a plus.
Responsibilities
- Clean and maintain all public spaces, including lobbies, hallways, elevators, meeting rooms, restrooms, offices, and employee areas.
- Sweep, mop, vacuum, dust, and polish designated areas according to department standards.
- Clean glass surfaces, mirrors, windows, doors, and fixtures throughout the property.
- Maintain cleanliness of furniture, décor, and fixtures in guest-facing areas.
- Empty trash and recycling receptacles and transport waste to designated collection areas.
- Replenish restroom supplies, including soap, paper products, and guest amenities.
- Inspect public areas regularly to identify cleanliness, maintenance, or safety concerns.
- Report maintenance deficiencies, damage, or hazards promptly to Engineering or Management.
- Place safety signage when performing floor care or addressing spill clean-up needs.
- Support the upkeep of outdoor public areas, entrances, and other designated resort spaces as assigned.
- Greet guests warmly and professionally.
- Respond promptly to guest requests and provide assistance when needed.
- Maintain a positive and service-oriented attitude while interacting with guests and associates.
- Assist in creating a welcoming and comfortable environment consistent with Westin and Marriott brand standards.
- Follow all company safety policies, procedures, and chemical handling requirements.
- Utilize proper personal protective equipment (PPE) and safe lifting techniques.
- Report accidents, injuries, unsafe conditions, or security concerns immediately.
- Maintain compliance with OSHA standards and hotel safety protocols.
- Work collaboratively with Housekeeping, Engineering, Front Office, and other departments.
- Communicate effectively regarding room status, maintenance concerns, and operational needs.
- Support department goals and assist with special cleaning projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
