Public Area Attendant - $24.50/hour

Salamander Hospitality, Llc•Aspen, CO

3d•Onsite

About The Position

The Public Area Attendant is responsible for maintaining clean and attractive guest areas while providing attentive, courteous and efficient service to all guests.

Requirements

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Salamander Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Salamander Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Keep all hallways, public areas and closets clean, neat, vacuumed/mopped, and free of trash and debris.
Restock and organize housekeeping closets to par level of linens, towels, guest supplies, and cleaning products.
Replenish chemical bottles.
Service room with the door closed according to standards, unless requested to do otherwise by the guest.
Report missing items, maintenance issues, and safety hazards promptly to the housekeeping leadership. If urgent issue in the after, report to manager on duty and engineer on duty.
Handle items for “Lost and Found” according to the standards.
Clean and service assigned guest rooms according to established standards including, but not limited to, removing trash and soiled linens, restocking amenities, washing dishes, making beds, changing linens, cleaning bathrooms, and cleaning all floors, surfaces, and fixtures within the room.

Nice To Haves

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Prior housekeeping or hotel experience preferred but not required.
On-the-job training provided.

Responsibilities

Complete guest request in a polite and timely manner
Maintain cleanliness of hallways, closets, and public areas
Restock and organize housekeeping closets to par level of linens, towels, guest supplies, and cleaning products.
Service guest rooms with the door closed unless otherwise requested by the guest.
Report missing items, maintenance issues, and safety hazards promptly to the Housekeeping leadership. If urgent issue in the after, report to manager on duty and engineer on duty.
Handle lost-and-found items in accordance with established procedures.
Maintain guest privacy, confidentiality, and room security at all times.
Work in laundry and refilling water bottles in between tasks and when needed
Perform housekeeping duties for assigned guest rooms according to established standards and process. Tasks include, but are not limited to, removing trash and soiled linens, restocking amenities, washing dishes, making beds, changing linens, vacuuming/mopping all floors, wiping down all surfaces and fixtures within the room, wipe down and sanitizing toilet, shower, sink, and ensuring room and bathroom is free of residue, hair, and debris.
Perform additional duties as assigned by management.

Benefits

One free meal in the employee dining room per shift for all service professionals.
Discounted rates at all Salamander properties for full-time and part-time service professionals.
Free gym usage for full-time and part-time service professionals.
Free onsite parking.
Free ski pass for full-time service professionals during the winter; or ski pass bonus.
50% discount on food and beverage in West End Social.
25% discount on food and non-alcoholic beverages in Meadows Café.
We-cycle program located on-site.
Eligible for employee referral benefit.
Employee housing when available, restrictions may apply.
Discounted tennis and pickleball rates.
Hiking trails located directly on-site
Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment (for full-time employees with employee contribution).
Employer-provided Basic Life Insurance and Basic AD&D after 90 days of employment.
401K eligibility after 90 days of employment for full-time employees.
401 (k) plan participation for part-time and on-call employees after two consecutive years of working at least 500 hours or working 1000 hours in one year.
401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period.