Public Area Attendant (On-Call)

Highgate Hotels • Honolulu, HI

3d • Onsite

About The Position

The Public Area Attendant (On-Call) is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Requirements

• High School diploma or equivalent.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Nice To Haves

• Experience in a hotel or a related field preferred.
• Previous Housekeeping experience highly preferred.
• Flexible and long hours sometimes required.

Responsibilities

• Maintain Highgate Hotel Standards in all assigned areas.
• Complete special cleaning assignments as needed.
• Perform Room Attendant and House Attendant duties as necessary.
• Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Use proper two-way radio etiquette.
• Practice safe work habits.
• Handle "Lost and Found" items according to hotel standards.
• Turn in all keys and assignment sheets to the Housekeeping Office at the end of the shift.
• Report maintenance issues to the Housekeeping Supervisor/Manager.
• Be familiar with correct guestroom cleaning procedures to assist if needed.
• Deliver clean linen to assigned sections, if necessary.
• Pick up Room Attendant's dirty linen or trash as needed.
• Collect and dispose of trash from service landings in outside dumpsters.
• Vacuum guest corridors.
• Keep hallways, public areas, and closets neat and organized.
• Maintain cleanliness and sanitation in public restrooms.
• Adhere to the schedule for project cleaning of public areas.
• Maintain stairwells to hotel standards.
• Keep ash urns clean and filled with sand.
• Ensure overall guest satisfaction.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform, PPE, and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving them.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED