Public Area Attendant (On-Call) ($500 Sign-on Bonus)

Alohilani Resort Waikiki Beach•Honolulu, HI

11d•$22 - $26•Onsite

About The Position

The Public Area Attendant (On-Call) is responsible for maintaining Highgate Hotel Standards in all assigned lobby areas, Business Center, Fitness Center, restaurants, public restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and any other public spaces. May also be required to complete special cleaning assignments and perform Room Attendant and House Attendant duties as necessary.

Requirements

High School diploma or equivalent
Experience in a hotel or a related field preferred.
Previous Housekeeping experience highly preferred.
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Nice To Haves

Experience in a hotel or a related field
Previous Housekeeping experience

Responsibilities

Maintain Highgate Hotel Standards in all assigned public areas.
Complete special cleaning assignments as needed.
Perform Room Attendant and House Attendant duties as necessary.
Use proper two-way radio etiquette.
Practice safe work habits.
Handle lost and found items according to hotel standards.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures.
Deliver clean linen to assigned sections, if necessary.
Pick up Room Attendant's dirty linen or trash as needed.
Collect and dispose of trash from service landings.
Vacuum guest corridors.
Keep hallways, public areas and closets neat and organized.
Maintain cleanliness and sanitation in public restrooms.
Adhere to the schedule for project cleaning of public areas.
Maintain stairwells to hotel standards.
Keep ash urns clean and filled with sand.
Ensure overall guest satisfaction.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Handle problems effectively, including anticipating, preventing, identifying and solving them.
Understand and apply complex information.
Cross-train in other hotel related areas.
Maintain confidentiality of information.
Show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.