Public Area Attendant

AccorHotel•Miami Beach, FL

7d•Onsite

About The Position

Under the general guidance of the Director of Housekeeping, the Public Area Attendant assists in ensuring the smooth and efficient operation of the Public Areas, maintaining cleanliness and appearance in accordance with hotel standards. The role involves providing high-quality, personalized service to all guests to enhance their overall experience.

Requirements

High school diploma or equivalent required.
One to two years of experience in a public contact position, preferably within an upscale or lifestyle brand hotel.
Possess a gracious, friendly, and approachable demeanor.
Ability to multitask effectively and maintain a high level of attention to detail in a fast-paced environment.
Demonstrated ability to build and maintain positive, productive working relationships with employees and other departments.
Capable of working independently and collaboratively to foster a strong team environment.
Must be physically able to stand or walk for a minimum eight-hour shift.
Highly observant and quick to respond to various situations while multitasking and managing stressful circumstances.
Physically able to twist, push/pull, reach, bend, climb, and carry objects as necessary.
Excellent communication skills, including the ability to read, write, speak, and understand English.
Must be able to work indoors and outdoors year-round as needed, depending on business demands.
All team members must maintain a neat, clean and well-groomed appearance.

Responsibilities

Ensure all public restrooms and toilets are clean, fresh-smelling, and fully stocked at all times.
Conduct restroom inspections at least once every thirty minutes throughout the shift to maintain cleanliness and hygiene standards.
Collect, fold neatly, and stock restroom towels from the laundry.
Return dirty towels and soiled linens promptly to the laundry for cleaning.
Dust, clean, and wipe walls, doors, and tabletops in the lobby and public areas as needed throughout the shift.
Empty and clean trash bins in all public areas regularly.
Stay informed about all hotel events and functions to ensure smooth operations and guest satisfaction.
Maintain cleanliness and operability of all telephones in public areas.
Monitor and maintain furniture and equipment in public spaces; report any defects immediately to the Housekeeping office.
Handle guest inquiries and requests efficiently; address complaints promptly and follow up thoroughly.
Follow strict key signing procedures and take responsibility for assigned keys.
Manage lost property according to established lost and found procedures.
Ensure all cleaning equipment and materials are clean, functional, and report any defects immediately.
Participate in projects, special assignments, and training sessions as directed by the Housekeeping management team.
Attend meetings and comply with all company policies and procedures.
Undertake reasonable requests and special projects assigned by management.
Provide lateral service and perform various related tasks as needed in the spirit of providing exceptional guest service.
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.