Public Area Attendant
About The Position
The Public Area Attendant is responsible for providing unique and memorable experiences to guests by ensuring the facility is clean, safe, and presented to the highest standards. This role involves maintaining cleanliness of various public areas, including restrooms, operating mechanized cleaning equipment, managing supply inventory, and performing general cleaning tasks such as dusting, polishing, and trash removal. The attendant is expected to adhere to company policies, strive for customer satisfaction, attend training programs, and collaborate with internal and external departments to ensure a seamless guest experience. They will also observe and report facility conditions to management and may assist other departments or monitor animal care concerns.
Requirements
- Knowledge of chemical cleaning agents
- Flexible to work shifts, holidays and weekends
- Good verbal and communication skills required
- Strong listening skills
- Ability to anticipate guests’ needs
- Creative problem solver who thrives when presented with a challenge
Nice To Haves
- Previous operation experience of various cleaning equipment preferred
Responsibilities
- Provide unique and memorable experiences to guests
- Ensure the facility is clean, safe and presented to the highest of standards
- Maintain cleanliness of the restrooms including toilets, sinks, urinals, walls, mirrors, tiles, counters, stalls, vents and/or floors with cleaning agents
- Organize and replenish guest restroom amenities
- Operate mechanized cleaning equipment such as vacuums, polishers, buffers, etc.
- Organize and maintain supply inventory
- Dust, polish and clean signage, windows, acrylic and carpets
- Empty trash cans and sanitary receptacles as well as pick up trash within the facility
- Adhere to company policies and procedures
- Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations
- Observe and report daily facility conditions and situations to the Guest Experience Manager and Supervisor
- Attend training programs to achieve the best guest experience
- Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station
- Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication
- Assist other departments as required
- Monitor and report any animal care or welfare concerns to the Life Sciences Department
- Other duties as may be assigned by the Guest Experience Manager from time to time
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
