Public Area Attendant

Sonesta Hotels•Miami Beach, FL

3d•Onsite

About The Position

The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures. This role is with Sonesta International Hotels, the 8th largest hotel company in the U.S., known for its diverse portfolio of properties and a focus on the human side of hospitality.

Requirements

Ability to clean and service assigned areas according to established standards and procedures.
Ability to respond to guest complaints and special requests.
Ability to monitor and control supplies and amenities.
Ability to report, turn in, and/or log any lost and found items.
Ability to promote teamwork and quality service.
Ability to build solid relationships with colleagues.
Ability to treat colleagues with respect and dignity.
Ability to deliver passionate and engaging service to guests.
Ability to recognize individual guests and anticipate their unique needs.
Ability to consistently deliver the GUEST model.

Nice To Haves

May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
Employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Responsibilities

Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
Report to supervisor regarding needed repairs or unsafe conditions.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
Report, turn in, and/or log any lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other departments.
May regularly assist with deep cleaning projects.
May assist with other duties as assigned.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Deliver Passionate & Engaging Service to our Guests
Be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
Consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile; Use eye and ear contact and guest’s name; Establish/anticipate needs; Solve and own all requests/complaints; Thank everyone
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.